A K

Cloud Operations Engineer with 6.5+ years of experience in Site Reliability Operations, Incident Management, Production Support, Cloud Monitoring, Automation, and Linux Administration. Experienced in supporting large-scale SaaS and OTT streaming platforms serving more than 3 million peak concurrent users. Skilled in AWS operational support, observability platforms, major incident coordination, customer impact analysis, SLA/SLO monitoring, and operational automation.

Proven track record of improving platform reliability, reducing MTTR, and driving operational excellence.

Cloud Operations Engineer / Senior Network Operations Engineer - Evergent Technologies Pvt Ltd

(2019-09)

• Support 24x7 SaaS and OTT production platforms with a focus on reliability, monitoring, and incident response.
• Monitor live streaming events and critical customer journeys to ensure platform availability and performance.
• Act as Major Incident Manager during critical production outages, coordinating engineering, operations, and business stakeholders.
• Perform incident triage, troubleshooting, escalation, stakeholder communication, and post-incident reviews.
• Conduct customer impact analysis and provide timely incident communications during service disruptions.
• Ensure SLA compliance and support service reliability objectives through proactive monitoring and alerting.
• Participate in production readiness reviews, deployment validations, and release monitoring activities.
• Create and maintain CloudWatch dashboards, alarms, metric filters, and monitoring solutions.
• Develop NRQL queries and custom dashboards to improve observability and operational insights.
• Monitor EC2 instance health and troubleshoot infrastructure and application issues.
• Investigate ELB/ALB 5xx errors using access logs, target group health checks, and CloudWatch metrics.
• Analyze logs from Amazon S3 and Kibana for troubleshooting and root cause analysis.
• Build automation solutions using Python and Google Apps Script for calendar automation, Jira ticket creation, and alert optimization.
• Collaborate with globally distributed engineering teams to improve platform reliability and operational excellence.
• Maintain operational runbooks, incident documentation, RCA reports, and knowledge base articles.

Bachelor of Technology (B.Tech) - Computer Science & Engineering - Jawaharlal Nehru Technological University Hyderabad (JNTUH) (2018)