Front Office Executive / Incharge at THE BYKE HOSPITALITY (2026-02 – Present)
- Developed and implemented strategic plans that improved service quality and operational efficiency.
- Maintained compliance with health, safety, and hospitality regulations across all operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Established and nurtured relationships with key stakeholders to support business objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated tasks to staff, prioritizing goals to achieve daily operational standards.
Manager at SAI SAGAR LODGING AND BOARDING (2023-05 – 2026-02)
- Compiled monthly MIS and dashboards to track performance metrics.
- Optimized data management processes, enhancing overall accuracy.
- Engaged with customers to identify needs, enhancing satisfaction and loyalty.
- Managed complaints through clear communication and effective problem-solving, improving customer retention.
- Trained and mentored employees, maximizing team performance.
- Collaborated with team members to achieve target results.
- Promoted a safe working environment by implementing regulatory standards and policies.
- Developed knowledge of industry trends to inform process improvements.
F.O. Manager at HOTEL VASHI INN (2022-12 – 2023-04)
- Executed day-to-day duties with accuracy and efficiency, ensuring smooth operations.
- Proposed innovative ideas and solutions, leading to improved team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Pursued ongoing education and advanced training to enhance skills and service knowledge.
Manager at BIRIYANI 360 (2021-04 – 2022-11)
- Streamlined processes and optimized performance using various software and tools.
- Developed functional solutions to problems, resulting in cost-savings.
- Troubleshot complex problems and implemented effective solutions using advanced technical skills.
- Recognized by management for providing exceptional customer service.
- Recognized customer requirements to enhance service efficiency.
