A Mandal

Results-driven professional with over four years of experience in management and customer service. Expertise in optimizing data processes, troubleshooting issues, and training teams. Focused on implementing strategic plans that improve service delivery and stakeholder relationships.

Front Office Executive / Incharge at THE BYKE HOSPITALITY (2026-02 – Present)

• Developed and implemented strategic plans that improved service quality and operational efficiency.
• Maintained compliance with health, safety, and hospitality regulations across all operations.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Established and nurtured relationships with key stakeholders to support business objectives.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Delegated tasks to staff, prioritizing goals to achieve daily operational standards.

Manager at SAI SAGAR LODGING AND BOARDING (2023-05 – 2026-02)

• Compiled monthly MIS and dashboards to track performance metrics.
• Optimized data management processes, enhancing overall accuracy.
• Engaged with customers to identify needs, enhancing satisfaction and loyalty.
• Managed complaints through clear communication and effective problem-solving, improving customer retention.
• Trained and mentored employees, maximizing team performance.
• Collaborated with team members to achieve target results.
• Promoted a safe working environment by implementing regulatory standards and policies.
• Developed knowledge of industry trends to inform process improvements.

F.O. Manager at HOTEL VASHI INN (2022-12 – 2023-04)

• Executed day-to-day duties with accuracy and efficiency, ensuring smooth operations.
• Proposed innovative ideas and solutions, leading to improved team performance and outcomes.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Pursued ongoing education and advanced training to enhance skills and service knowledge.

Manager at BIRIYANI 360 (2021-04 – 2022-11)

• Streamlined processes and optimized performance using various software and tools.
• Developed functional solutions to problems, resulting in cost-savings.
• Troubleshot complex problems and implemented effective solutions using advanced technical skills.
• Recognized by management for providing exceptional customer service.
• Recognized customer requirements to enhance service efficiency.

Bachelor of Computer Applications in Computer Applications – Amity University

Diploma in Computer Science in Computer Science – Krupajal Engineering College (2022-06)

Matriculation – Cambrian Public School (2018-03)