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Sr. Manager -level leader with 18+ years of experience in financial services, enterprise reporting, business analytics, and operational strategy. Proven track record of building enterprise dashboards, driving KPI governance, leading large-scale migrations, and enabling executive decision-making through data-driven insights, visualization, and storytelling.

Senior Manager – Strategic Planning & Reporting at Fidelity Investments (Present)

Collaboration with Global workforce management and Support site programs. Tracking and reporting on HC budget vs. actuals across all the BU and other operational areas.

• Directed enterprise-wide KPI, balanced scorecard, headcount, and demand management reporting across the organization, supporting senior leadership and executive decision-making.
• Designed, delivered, and governed executive dashboards, scorecards, and ad-hoc analytics in Power BI and Tableau, increasing leadership visibility into business performance.
• Led Monthly and Quarterly Business Reviews (MBRs/QBRs), ensuring 100% on-time delivery of insights-driven presentations to executive stakeholders.
• Partnered with onshore and offshore leadership teams to define reporting strategy, standardize metrics, and enhance customer and operational outcomes.
• Captured, analyzed, and interpreted complex datasets to identify trends, risks, and performance gaps, enabling proactive business interventions.
• Owned end-to-end reporting lifecycle including requirements gathering, metric definition, dashboard design, validation, and executive presentation.
• Built and maintained centralized reporting databases serving as a single source of truth and integrating seamlessly with BI tools.
• Spearheaded U.S. business transitions and migrations, ensuring seamless knowledge transfer, SLA adherence, and rapid process stabilization.
• Designed, implemented, and monitored quality standards and governance models to drive continuous improvement and operational excellence.
• Developed SOPs, user guides, and training materials for reporting frameworks, improving adoption and reducing dependency risks.
• Provided strategic storytelling support to business leaders through visually compelling presentations, infographics, and risk analysis storyboards.
• Ensured all reporting deliverables complied with corporate branding, governance, and data integrity standards.
• Acted as single point of contact for cross‑regional stakeholders, managing escalations and aligning expectations across geographies.
• Mentored and guided team members, led daily operations during manager absence, and strengthened team capability through knowledge sharing.

Associate – Sallie Mae (Student Loan Services) at Mphasis

• Maintained production, utilization, and quality performance reports, ensuring weekly and monthly SLA compliance.
• Served as backup quality checker, performing audits and root-cause analysis to address performance gaps.
• Managed process updates, production reporting, and utilization tracking for the team.
• Conducted new-hire process training and refresher programs, improving operational consistency and quality metrics.
• Participated in escalation management, partner calls, calibration discussions, and dispute resolution with U.S. stakeholders.

PGDBA – St. Joseph College of Business Administration

Bachelor of Commerce in B.Com – St. Joseph College of Commerce, Bangalore University