Aadish Jain

Accomplished professional with 19 years track record of successful strategic and tactical leadership experience in the domains of marketing, international logistics, supply chain management, operational and technical proficiency, compliance and optimization, vendor management, contract negotiations, project management, administration and training in Asia (India), Europe (Switzerland, Geneva) and in the Middle East (UAE, Dubai). Highly energetic, disciplined, religious, open minded professional who always work with a positive attitude to strive for excellence in order to deliver results according to the core-deliverables. Proven professional acumen to work in both English & French in Asia, Europe and Middle East, Green Belt Six Sigma certified, MBA – HR and Management, Masters in English Literature and one who believes in integrity, winning, leadership, teamwork and inclusive meritocracy.

Team Leader - Operations - Jain School of International Languages, Delhi - Delhi, India

(2017-04 - 2026-01)

• Responsible for managing and scaling the overall business Operations, B2B growth and thereby increasing revenues.
• Directed a team of 35 working professionals, scaling operations to achieve a significant revenue growth.
• Cultivated business through market mapping, networking, partnerships, and outbound business development initiatives.
• Collaborated with cross-functional teams including operations, marketing and finance to ensure seamless business and built scalable partnership models.
• Managed resources, ensuring optimization of operational processes and efficient team performance.
• Developed and implemented strategies to enhance student enrolment and program effectiveness.
• Boosted revenues by 50% through effective scaling of business operations.
• Established partnerships with 65+ global institutions, ensuring Cambridge, Monash and Waterloo and State University admissions.
• Enhanced the institution reputation as a leading provider of International language education.

Logistics Executive / Sales Executive - OLAM International – DMCC Dubai - Dubai, United Arab Emirates

(2017-08 - 2017-01)

• Executed logistics and sales operations to optimize efficiency and enhance customer satisfaction.
• Optimized logistics processes, significantly reducing backlog through strategic initiatives.
• Negotiated favourable freight rates with carriers ensuring the cost-effective transportation solutions.
• Streamlined documentation processes to enhance efficiency and accuracy in client transactions.
• Managed sales processes to drive revenue and customer satisfaction.
• Collaborated with cross-functional teams to improve supply-chain performance.
• Eliminated logistics backlog from 60% to 0.5% through strategic initiatives and process optimization.
• Reduced client claims from 30% to 2% via the negotiations of favourable freight rates and streamlined documentation.

Volunteer and Spokesperson - United Nations, Geneva - Geneva, Switzerland

(2014-06 - 2016-06)

• Served as a representative and advocated for the organisation's key objectives.
• Represented the organisation at UN Human Rights Council during the sessions held at United Nations, Headquarters at Geneva, Switzerland.
• Advocated for key organizational initiatives and human rights causes.
• Engaged with international delegates and stakeholders to promote awareness and support.
• Communicated with organisation's mission and objectives to a global audience.
• Advocated for the organisation at the UN Human Rights Council sessions in Geneva, Switzerland.
• Enhanced the organisational visibility and influence on the international stage.

Administration Officer - Olam International Limited, Geneva - Geneva, Switzerland

(2010-02 - 2014-03)

• Administered government contracts and streamlined operational processes.
• Managed government coffee contracts, ensuring compliance and facilitating smooth transactions.
• Standardized operational processes across departments to deliver results on the core-deliverables.
• Coordinated with various stakeholders to streamline administrative functions.
• Secured 70-80% government coffee contract tenders by optimizing the bidding process.
• Reduced operational errors from 40% to 0% by standardizing and improving process controls.

Team Developer - Bank of America Continuum Solutions Private Limited - Gurgaon, India

(2006-01 - 2009-03)

• Developed process and enhanced efficiency to deliver results with team environment.
• Developed and deployed Six Sigma manuals, enhancing operational efficiency.
• Conducted training sessions to ensure team members understood and implemented process improvements.
• Collaborated with cross-functional teams to identify and address process inefficiencies.
• Monitored performance metrics to track the effectiveness of process improvements.
• Improved productivity by 129+ man-hours through effective Six Sigma process implementation.
• Authored 10+ Six Sigma process manuals to create process documentation.

Customer Support Specialist - IBM Daksh Private Limited - Gurgaon, India

(2005-05 - 2006-01)

• Provided customer support for Sprint customers, resolving inquiries and issues.
• Utilized the IBM transaction processing system to manage customer interactions.
• Enhanced customer satisfaction with the IBM Transaction Processing process for Sprint customers by effectively addressing their concerns.
• Resolved customer queries and complaints using effective customer support methodologies.

MBA - HR & Management - Symbiosis, Symbiosis Centre for Distance Learning, Pune, Delhi (2009)

MA - English Literature - Maharishi Dayanand University, Government College, Sec-9, Gurgaon (2007)

BA - Humanities (English, History & Economics) - Government College Sec-46, Chandigarh (2005)

BA - Humanities (English, History & Economics) - Punjab University