Aakash K

Salesforce Developer with 3.5 years of experience designing and delivering scalable solutions across Sales Cloud, Service Cloud, Salesforce CPQ, Salesforce Billing, and Revenue Cloud. Skilled in Apex, Lightning Web Components (LWC), Salesforce Flow, OmniStudio, Quote-to-Cash (Q2C) implementations, and Salesforce-to-SAP integrations.

Certified Platform

Developer, CPQ Specialist, Agentforce Specialist, and Administrator with proven experience in Agile delivery, CI/CD deployment using Copado, and cross-functional collaboration with SAP and webMethods integration teams.

Salesforce Developer at Levelshift (2023-01 – Present)

• Project: Medtronics — Case Management & SAP Integration - Designed and implemented parent-child Case Management automation using Salesforce Flow to improve support case handling.
• Developed Queueable Apex classes for Salesforce-to-SAP integrations, ensuring reliable asynchronous data processing.
• Implemented Knowledge Article recommendation functionality to improve agent productivity and case resolution time.
• Collaborated with SAP and webMethods teams to develop, troubleshoot, and maintain Salesforce integration solutions.
• Developed responsive Experience Cloud forms to improve self-service capability for Community users.
• Project: NatureBridge — LWC & Data Migration - Developed Lightning Web Components (LWC) to automate room and bed allocation processes.
• Performed data migration using Data Loader, ensuring data accuracy and integrity across environments.
• Managed CI/CD deployments using Copado, improving release consistency and deployment reliability.
• Designed Salesforce Flows to automate core business processes and reduce manual effort.
• Project: Msheireb Properties — Automation & Support - Developed an Email Quick Action using LWC to streamline agent communication workflows.
• Built automation flows to improve business process efficiency.
• Performed unit testing and UAT support to ensure release quality.
• Project: Prevail — Salesforce CPQ & Billing (Quote-to-Cash) - Implemented end-to-end Salesforce CPQ and Billing (Quote-to-Cash) solutions, configuring product bundles, pricing rules, quote templates, and subscription billing models.
• Built OmniStudio FlexCards and DataRaptors to automate quote and invoice document generation, reducing manual document preparation effort.
• Developed guest-user onboarding forms using Salesforce Flow on an Experience Cloud site to streamline external user intake.
• Customized Email-to-Case automation using Apex triggers and Apex classes to improve case creation accuracy.
• Project: SpecterOps — CPQ Pricing & Billing Enhancements - Designed and configured CPQ Price Rules and Product Rules to automate pricing logic and enforce product validation, reducing quoting errors.
• Developed a custom button to enable editing of posted invoices, extending standard Salesforce Billing functionality.
• Built Salesforce Flows to integrate and transmit data to Workato, enabling automated cross-system data exchange.
• Project: Teledyne — Revenue Cloud Implementation - Configured and maintained the Revenue Cloud Product Catalog, Bundle Products, Pricing, and Price Management to support scalable revenue operations.
• Developed Visualforce pages for Quote PDF generation, supporting accurate and consistent sales documentation.
• Implemented Approval Processes to streamline sales approval workflows and reduce quote turnaround time.
• Enhanced Email-to-Case automation using Salesforce Flow to improve case routing and processing efficiency.

Bachelor of Engineering in Electronics & Communication Engineering – Muthayammal Engineering College (2019-01 – 2023-12)