Aakashi “vinny”
Customer Support Agent | Undergraduate Student
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About
Dedicated and customer-focused undergraduate student with practical experience in customer support, live chat handling, email communication, and administrative coordination. Skilled in resolving customer concerns, maintaining professional communication, handling digital documentation, and supporting operational workflows in fast-paced environments. Strong ability to adapt quickly, multitask efficiently, and work collaboratively within team-based settings.
Seeking opportunities in customer support, back-office operations, virtual assistance, administration, or data management roles where communication and organizational skills can contribute to business success.
Experience
Customer Support Agent at Concentrix (2025-09 – 2026-04)
- Provided professional and timely customer support through live chat while maintaining service quality standards.
- Handled customer inquiries, resolved complaints effectively, and escalated technical or complex cases when necessary.
- Maintained empathetic, polite, and solution-oriented communication throughout customer interactions.
- Achieved response-time targets and contributed to customer satisfaction goals in a high-volume support environment.
- Supported daily operational activities by accurately documenting customer concerns and maintaining interaction records.
Education
Bachelor of Science (B.Sc.) in Science Education – IGNOU (Open Learning)
Diploma in HTCS – AMIGO Academy, South Extension, Delhi (2025)
Class 12th in Science (PCMB) – CBSE Board (2023)
Class 10th – CBSE Board (2021)
