Aakriti Singh

Detail-oriented MBA (HRM & Marketing) graduate with practical exposure to HR Operations, payroll coordination, attendance management, and compensation & benefits support. Proficient in Advanced Excel, HR documentation, and employee data management. Adept at maintaining accuracy, confidentiality, and process compliance. Seeking an entry-level HR Operations / HR Executive role in a growth-oriented organization.

HRM Payroll Management Intern - ATS Homekraft Infra Pvt. Ltd. - Noida

(2023-06 - 2023-08)

• Supported payroll preparation by consolidating attendance, leave, and compensation data.
• Assisted in maintaining attendance records for employees across multiple project sites.
• Gained practical exposure to compensation & benefits structures and HR policies.
• Prepared salary sheets and basic HR reports using Advanced Excel.

Operations CSR II - TELUS International (MoneyGram Chat Support)

(2025-09)

• Act as the primary point of contact for customers via live chat support.
• Handle domestic and international money transfer queries with high accuracy.
• Ensure strict adherence to process compliance, documentation standards, and data confidentiality.

Senior Customer Care Executive - iQOR India Pvt. Ltd. (Walmart Chat Support)

(2024-04 - 2025-05)

• Delivered real-time chat-based support to U.S.-based customers.
• Managed multiple concurrent chats while meeting quality and productivity KPIs.
• Strengthened communication, problem-solving, and conflict resolution skills.

Integrated B.Tech + MBA - Biotechnology, HRM & Marketing - Gautam Buddha University (2019 - 2024)

Higher Secondary - PCB - Ram-Eesh International School (2019)