Specialist Sales operations at Donaldson India Filters Systems Pvt. Ltd. (2024-02 – Present)
- Sending Quotes to customer, Negotiations and closing the order.
- Price mapping / Order processing activities
- Generating 80Lakhs business from Spares and Aftermarket industries
- Identified and pursued new leads and customers within the Aftermarket sector.
- Resolved customer queries and provided solutions to meet their requirements.
- Assisted field sales engineers in daily sales operations and activities.
- Worked with and maintained databases in CRM tools using Oracle.
Senior Executive, Customer Service at Avery Dennison India Pvt. Ltd (2020-09 – 2024-02)
Supply Chain Function. Responsible for service excellence, implementation of process for production planning and execution for customer service. Working toward customer centricity Cx
- Responsible for communicating timely about open order situations and right due dates/ promise dates to customers for order servicing. Ensuring daily tracking of order processing.
- Daily meetings with Planning, Production, Logistics team to ensure the alignment and execution of orders in pipeline and avoid miss on SIFOT/ Flexibility numbers.
- Handling crises and emergency situation in a calm manner and professional way by proactively informing customers for Delays or providing any alternate solutions.
- Updating senior management timely about any critical issue or any visibility of forthcoming issues.
- Handling coordination with all required cross-functional team to ensure smooth and on time deliveries
- Overall champion for carrying customer voice and satisfaction across all levels in organization.
Sales Executive at Mitutoyo South Asia Pvt. Ltd (2015-04 – 2019-08)
- Project management (Handling customer from Receiving Enquiry/Sending Quotes/Processing PO/ Preparing Order Acknowledgment / Invoicing/ Dispatch).
- First point of contact for all sales-related inquiries received via web portals or emails or telephonically.
- Coordinating with accounts department for payment receipt status from customer for dispatch of material. Follow up with clients for timely revenue collections.
- Close co-ordination with warehouse in tracking the stock Inventory and deliveries.
- Preparing weekly reports on the product quoted, orders received demand and material management, to be presented to Operations team. Also Maintaining Sales Report/ Sales Forecast sheet on monthly basis.
- Updating sales data over ERP (Navision). Maintaining all sales records data sheets.
- Taking care of customer's queries, requests and complaints and convert them into satisfactory.
- Conducting demo to the customer for the Equipment's like(Profile Projector, Vision/ Optical System, Measuring microscopes)
- Organizing trainings, seminars & Sales Meeting. Supporting outbound sales team in all aspects.
- Complete knowledge of all sale processes from prospecting to closing the deal.
- Administration and operations management of Mitutoyo Technical Center, Gurgaon.
- Focusing on customer satisfaction & retention.
- Attending trade shows and exhibitions
- Working on salesforce and Navision.
Sales Engineer & Coordinator at Machine tools India Limited (2013-03 – 2015-04)
- Looking after the sales activities of Nikon metrology products (CMM, All kind of Industrial Microscopes, Profile Projectors, etc.)
- Preparing and Sending Quotes to customers for all kind of Metrologic machines / Spare parts, Order management. Handling Direct/Indirect Sales.(Formal PO generation in case of Indirect sales)
- Coordination with Japan for Material Shipment from Japan to India.
- Export Control Work (Getting end user certificate, statement of assurance) from customer for any purchase.
- Supporting Branch Head in developing sales strategies.
- Visiting customer site whenever required having discussions with customer regarding their needs for new enquiries. Enhancing customer relationship and satisfaction levels
- Co-ordination with Principal, Marketing, Service, & Logistics.
- Attending Tender openings / Price bid openings.
- Managing Material Delivery Staff and maintaining daily reports
- Coordination with Material Management, Supply Chain, Warehousing and Finance Teams.
- Knowledge of INCO Terms.
- Basic understanding of letter of credit. (LC) Knowledge of taxes (VAT & CST).
Inside Sales Engineer & Coordinator at Geo Informatics Consultants Pvt. Ltd (2012-12 – 2013-03)
- Looking after the sales of engineering products of Industrial metrology like High precision scanner, 3D printing machines, Vision measurement machine.
- Preparing and Sending Quotations to clients / making techno commercial offers.
- Dealing with reverse engineering, 3dScanning/ Modeling/3D Printing, Rapid Prototyping and Photogrammetry system and Vision Measurement Machine sales and services.
- Looked after sales of defenses equipment from our like Doppler radar, Ballistic Parameters, Night Vision laser range finders etc. from our foreign partners.
- Preparing tenders documents / Generating new leads etc.
