Aanchal Nahar

Customer-focused professional with experience in customer service and lead generation. Skilled in handling customer interactions, resolving queries efficiently, and maintaining high service standards. Strong communication skills with a positive attitude and willingness to learn. Seeking an opportunity to grow and contribute effectively.

Customer Care Executive at Teleperformance (2022-01 – 2024-12)

• Handled customer queries related to orders, delivery issues, and refunds
• Provided accurate and timely resolutions
• Maintained high customer satisfaction (CSAT) and quality standards
• Followed proper customer interaction and call handling processes
• Managed escalations effectively
• Achieved daily productivity and performance targets

Lead Generation at Hintt Utility (2025-05 – 2025-12)

• Generated leads through customer interactions
• Identified customer needs and explained services
• Maintained customer data and regular follow-ups
• Achieved daily and weekly targets
• Ensured data accuracy and proper documentation

Matriculation (10th) – Government Model High School, Sector 36-D Chandigarh (2015-01 – 2016-01)

Higher Secondary (12th) – Government Girls Model Senior Secondary School, Sector 20-B Chandigarh (2017-01 – 2018-01)