Aaradhya Wakade

I have over 9 years of experience in the BPO industry, with the last 5+ years in leadership roles. I started my career as a customer service associate and gradually progressed to SME and then Team Leader roles at organizations like Tech Mahindra and Foundever.

Currently, I’m working as a an Operations Team Leader, managing a team of around 18–20 agents across customer service, technical support, and sales. My core strengths include improving team performance, coaching agents, and driving KPIs like CSAT, AHT, and SLA adherence

5+years as a Team Leader in Operations

HSC