Aaric James

Sr. Associate Research at Sutherland with hands-on experience in secondary research, data validation, and insight generation. Known for accuracy, process adherence, and delivering high-quality research outputs under tight timelines.

Customer Care Service – North America at INTERNATIONAL TELE CALLING — SYZYGY (2021-02 – 2021-07)

• Sales of Roku Devices.
• Contact sourcing – specializing in finding manufacturer contact us pages and phone numbers for Amazon products across NA (US/CA) and EU (UK/FR/IT/DE/ES/PL/SE/TR/NL).

Amazon Knowledge Management – OEM at SR. ASSOCIATE RESEARCH — SUTHERLAND GLOBAL SERVICES (2021-12 – Present)

• Contact Sourcing – specializing in finding manufacturer contact us pages and phone numbers for Amazon products across NA (US/CA) and EU (UK/FR/IT/DE/ES/PL/SE/TR/NL).
• Content Writer – analyzed product user manuals with the LLM tool to write accurate setup procedures and troubleshooting content.
• English ASINs Authoring – authored content based on documents provided by content writers, using Macro and Oxygen XML tools for content creation and formatting; authored data uploaded in Ajuda.
• Migration – migrated data to validated XML files, checked error messages, and uploaded validated data in Ajuda to en-GB and following repositories for different marketplaces.

Diploma in Graphic Design & Visualization – Arena Animation (2019 – 2021)

Secondary School – National Institute of Open Schooling (2016 – 2017)