Aarthi Ammu

Senior process and Operations Analyst over 8+ years of experience in Banking and financial accounting for London. Actively looking for a challenging analytical position where my skills and capabilities can be utilized to achieve organisational objectives.

Senior Process Analyst at TATA CONSULTANCY SERVICES (TCS) (2017-01 – Present)

• To process payments, refunds, Credits & reconciliation activities
• Mentored new employees on proper Procedures & Policies as well as made them to come up learning curve every quickly to achieve the error-free process flow.
• To Investigate Customer queries and escalations regards to billing, payments & refunds
• Extensive knowledge to research and compile Excel Reconciliation.
• Monitor all customers ledger or books of accounts and do adjustments if customer requested.
• Setting up direct debits of customers and follow up the bad debts and missing payments
• Validate and approving the credits raised by agents for customer accounts
• Emails: Resolving all process updates, transaction queries for all UK customers
• Proven talent in overcoming complex challenges using strong work ethics, sound integrity, analytical & problem-solving skills.
• Responsible for day-to-day accounting function.
• Design and implement finance and compliance SOPs.
• Ability to think strategically, along with the business and compliance.
• Strong time management skills and ability to work multitask.
• Outstanding analytical and problem-solving skills
• Identify and develop fraud risk triggers through CEO complaints
• Handling high value credits & refunds

Bachelor of commerce in CS – D.B Jain college (2016)

Higher Secondary – Rani Meyyammai Girl's Higher Secondary School (2013)

Higher Secondary – Rani Meyyammai Girl's Higher Secondary School (2011)