Senior Process Associate (Singapore and Australia Ops) - Citi Corp Services India Pvt ltd - Singapore and Australia
(2015-02 - 2019-10)
- Reviewing the Documents of the Customer provided at the time of Account opening
- Performing Ageing process for Singapore branches
- Freezing the Acct by posting the Account to POST NO DEBIT (PND)
- Uplifting the Post No Debit Accts
- Performing Name Screening for the customers
- Issuance of Cards
- Maintaining the End to End life cycle of the customer
- Allocating the work for the team
- Maintaining the productivity, trackers and other MIS of the employee
- Screening the Customers Using Ness Applications
- Investigate the Negative news which occurs in Ness Applications
- Performing the account maintenance activities for customer accounts like demographics updates, new card request
- Performing checks for Account opening documents
- Maintaining CRS documents for customers, by coordinating with Relationship managers over onsight
- Uplifting the Dormant accounts
Management Trainee - HDFC Bank Ltd
(2012-02 - 2012-08)
Responsible for efficient service delivery, supervision of cash processing & other customer /Branch transactions in the related area of work. Enhancement of relationships with existing customers and generation of leads / acquiring liability, asset and fee relationships.
- Account Opening
- Account Closing
- Accounts Maintenance i.e., Signature amendments, Name/Address change, Credit cards etc
- Ensure full adherence to KYC/AML check for all clients
- Interacting with KYC team for any KYC failure and get the client approved for all KYC checks at the time of on boarding
- Responsible to coordinate with the inter-departments and other third parties involved for any technical clarifications of procedures and specifications
- Maintaining and updating the database and also manual filings
- Responsible for driving quality initiatives for the unit like spot checks, rejection analysis, work in progress error analysis
- Achieving target and meeting SLA
- Availability of forms and formats required by customers at all desks in branch
- Handle sensitive cases /service requests e.g. deceased claims, frauds
- Maintain error free key register, deliverables registers, inventory registers etc on a daily basis
- Adherence to inventory management guidelines for gold, deliverables, security items, cheque Returns, etc
- Ensure Zero error while processing of transactions
- Daily generation, checking and reconciliation of reports like cash, inventory, gold, deliverables, pending office accounts, accounts in debit balance etc
- Proper filing of all vouchers and customer requests to relevant files
- Monthly surprise verifications as per schedule by DBM
- Inward clearing validations through Cheque referral system
