Aashish Kumar Singh

Operations and Quality Management professional with 10+ years of experience in Operations Management, Quality Assurance, Risk Management, Client Governance, Performance Management and Continuous Improvement. Proven expertise in driving operational excellence, ensuring SLA & KPI adherence, stakeholder management, coaching teams and delivering business results.

Assistant Manager – Quality & Client Operations at Accenture (2017-05 – Present)

• Managed end-to-end operational governance across business processes.
• Ensured SLA & KPI adherence through audits and performance reviews.
• Led stakeholder communication and governance meetings.
• Managed operational risks and corrective actions.
• Conducted Root Cause Analysis and continuous improvement initiatives.
• Led coaching, mentoring and performance management.
• Standardized SOPs and quality frameworks.
• Prepared MIS reports and executive dashboards.

Transaction Risk Investigator at Amazon (2016-03 – 2017-05)

• Investigated high-risk transactions and mitigated fraud risks.
• Ensured compliance with operational procedures and SLAs.
• Collaborated with cross-functional stakeholders.

Customer Service Officer at IndiGo Airlines (2014-07 – 2016-02)

• Managed airport operations and coordinated with stakeholders for smooth operational delivery.

Bachelor of Commerce in Commerce – Osmania University

PG Diploma in Aviation, Hospitality & Services