Program Manager
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Experienced Operations Manager with 5+ years of proven success in setting up and streamlining processes, leading teams, and achieving operational excellence. Eager to utilize my operational and program management skills to actively contribute to the success and expansion of a vibrant organization.
Worked in Amazon nearly 6 years as Program Manager| Senior Quality Specialist from April 2018 to Febraury 2023.
⧫ Lead a 25-member team in optimizing geo-spatial data quality through collaboration with multiple stakeholders which led to enhanced last-mile operations across North American and European geographies.
⧫ Partnered with the training team to enhance the current training process, resulting in a 25% reduction in training duration and a 20% improvement in the performance of new hires upon completion. ⧫ Established a system to identify and address safety-related issues for drivers by incorporating and enhancing geo spatial features.
⧫ Devised a revamped performance evaluation methodology to eliminate existing issues that were impacting the performance assessment of a 300-member team.
⧫ Developed and implemented an automated process to identify the root cause of 15% backtracking issues within the program.
⧫ Increased US network DPPH by 10 bps by establishing a process to verify and rectify operational hours for entities. This initiative resolved issues related to operational hours obtained from third-party sources, mitigating backtracking.
Completed bachelors in Aeronautical Engineering for institute of Aeronautical engineering in 2017 with 70%. For the undergrad project we conceptualised a new design of aircraft, which was recognised as the fresh idea of the year.
