Abdul Asif

Results-driven IT Asset Management and Configuration Management professional with 8+ years of experience in IT Asset Management (ITAM), CMDB Administration, ServiceNow, IT Procurement, Vendor Management, and SAP solutions. Proven expertise in managing asset lifecycles, CMDB governance, configuration management, procurement operations, vendor relationships, and IT service management processes. Skilled in ServiceNow ITOM, HAM, SAM, CSDM, SAP Ariba, Power BI, Tableau, and stakeholder management.

Adept at driving process improvements, ensuring data integrity, optimizing IT operations, and delivering business value through effective asset and configuration management practices.

Senior IT Analyst at TATA Consultancies Services limited (2023-04 – Present)

• Serve as the primary resource for maintaining the health of the CMDB, as well as managing, monitoring, reviewing, and updating all procedural documentation and work instructions.
• Configured and administered solutions within the ServiceNow tool environment.
• Oversaw execution of Configuration Management process, ensuring alignment with organizational culture and ITSM strategy while coordinating with other ITSM processes.
• Maintained current, complete, accurate, and correctly associated artifacts related to the process, including CMDB and Configuration Items.
• Oversaw the functioning of processes within the Asset Lifecycle and Configuration Management domains.
• Tracked and monitored alignment of Service Asset and Configuration Management policies with ITSM initiatives.
• Oversaw new requirements and modifications to the process and provided guidance to process participants to facilitate adherence to policy.
• Establish and enhance the audit process; assist and evaluating the implementation of regular audits.
• Trained pertinent personnel on the necessary technical and business acumen, knowledge, and training regarding the process.
• Delivered insights on CMDB and asset management to enhance design and support of ServiceNow, ensuring adherence to Service Management best practices.
• Generate reports on assets for asset owners, including the identification of incomplete or outdated asset information found within asset records.
• Additionally, provide assistance to customers in areas such as Procurement, Finance, and contract management by facilitating their use of SAP Modules.
• Having experience with SAP's solutions would enable the provision of insights on demand and solutions to clients, which would be advantageous.
• Streamlined IT processes, boosting efficiency by 30% across departments.
• Implemented data analytics tools, enhancing decision-making speed by 40%.
• Led cross-functional teams to deliver projects on time and under budget.
• Developed user-friendly interfaces, increasing user satisfaction by 25%.
• Conducted system audits, reducing downtime by 15% and improving reliability.
• Trained staff on new technologies, elevating team productivity by 20%.
• Managed vendor relationships, negotiating contracts that saved 10% annually.
• Created comprehensive documentation, improving onboarding efficiency by 50%.
• Analyzed system performance, identifying bottlenecks and optimizing workflows.
• Championed cybersecurity initiatives, reducing security incidents by 35%.

Assistant Manager at Aditya Birla Money limited (2020-01 – 2023-02)

• Functioned as single point of contact for IT procurement and asset management.
• Identified profitable suppliers, managing time to meet targets and fulfill requirements.
• Collaborated with vendors to obtain competitive quotes and verify material authenticity.
• Negotiated terms, prepared approval notes, and issued purchase orders for procurement activities.
• Coordinated with teams to streamline vendor onboarding, managing relationships and auditing invoices.
• Monitored risks in aging purchase requests and delayed transactions to enhance efficiency.
• Tracked daily IT operations, publishing reports on PR/PO aging while prioritizing execution.
• Analyzed monthly cost savings, providing insights on department spending trends against budget.
• Led a team to exceed sales targets by 20% consistently.
• Implemented strategies that boosted customer retention by 30%.
• Streamlined operations, reducing costs by 15% annually.
• Trained and developed staff, enhancing team performance significantly.
• Increased upselling success rate by 25% through effective coaching.
• Analyzed market trends to drive product placement and promotions.
• Fostered a positive work environment, improving employee satisfaction.
• Collaborated with marketing to launch successful campaigns.
• Achieved recognition for outstanding customer service excellence.
• Managed inventory efficiently, reducing stock discrepancies by 40%.

PMO Analyst at Accenture (2017-12 – 2019-12)

Worked in banking, health, and public sectors.

• Interacting with Project Managers for gathering the requirements for creating demands.
• Creating Internal and External demands based on the requirements.
• Creating Internal Organization Movement (IOM) demands and following up with Leads till closure.
• Generated demand reports detailing total, open, and closed demands to inform project planning.
• Handling Seat Management activities such as seat allocation, seat swap and seat release.
• Raising new Infrastructure Change (IC) request for extra seats based on open demand.
• Initiating the Roll-On process for the resources who are newly locked to the project.
• Ensuring all the Roll-On forms are filled by the resource and sent to client on time.
• Coordinated with client onboarding team to verify the accuracy of submitted forms.
• Initiating Roll-Off process in advance for the resources who falls under the Roll Off visibility.
• Ensuring all the internal access is disabled for the resources on the Roll Off date.
• Demand management & Fulfillment activities include working with TFS, Recruitment & Client Managers on onboarding resources.
• Coordinating with the projects leads along with the talent fulfillment Specialist for the fulfillment of open demands.
• Allocation of resources to various projects based on resource requirements.
• Working with Talent Fulfillment, Procurement & Capability to source the profiles.
• Working with HR / transfer teams on relocation and deputation of resources.
• Working with Training and recruitment teams to provide the required resources as per project needs.
• Provided regular reports on resource requirements and utilization for project stakeholders during offshore and onshore calls.
• Prepared process documentation and collaborated with MIS team to produce reports on resource management, attrition rate, and utilization.

Relationship manager at INDIA FILINGS (2017-07 – 2017-12)

• Guided external clients in implementing and managing compliance activities effectively.
• Assisted organizations in managing risk, protecting their reputations and preventing lawsuits.
• Engaged clients in discussions on emerging compliance issues and their potential implications.
• Collaborated with non-compliant companies to enforce adherence to national and international laws and regulations.

BSc – Vels University (2014 – 2017)

HSC – Chennai Higher Secondary School (2012 – 2014)

SSLC – Chennai Higher Secondary School (2010)