Abdul Khadar Shaik

To work in a healthy, innovative and challenging environment extracting the best out of me, which is conductive to learn and grow at professional as well as personal level thereby directing my future endeavors as an asset to the organization.

MIS - TVs electronics client (Itc)

(2023-06)

• Installing of operating systems like windows 7, windows 8, windows 10, Windows 11
• Installing and updating Antivirus
• Trouble shooting Laptop and Desktop issues
• Installations and trouble shooting of applications software
• Printer configuration and trouble shooting
• Creating users and managing user account and reset password
• Coordinating with Engineers for resolving the issues
• Coordinating with team for resolving the issues
• Trouble shooting outlook related issues
• Joining Workgroup to Domain
• Trouble shooting of hardware related issues
• Checking mail queries and replying
• Application support- installation configuration & troubleshooting of application like Outlook, MS-office MS Teams, MS projects, Quality Management system power Bi, Auto CAD, SAP Frontend, Symantec Antivirus & Altiris, Forcepoint one Endpoints
• End-to end IT Support-Installation, configuration & troubleshooting of IT Technical issues and hardware like Laptop, desktop, thin clint, printers, VOIP (Voice over internet protocol) etc
• Configuration of Microsoft Intune user s profile & outlook, MS Teams etc
• Creating new share drives in servers and providing access Read & Write as per approvals, Mapping drive in user end systems
• Creating New Ad ID, Mail id profile and assigning Asset has per Hr. conformation without SLA Bleaches
• Creating New Hostnames and Deletion in Ad server. Unlock Active Directory Accounts & Reset Active Directory ID Passwords
• Configuration of New Printer with IP Address and setup scan to mail facility for Network Printers. Ensuring the No Network and application issue for Work force management and quality management systems at Factory
• Login to network switches and enable the LAN Port, VLAN Port Configuration, Mac binding asset to particular port in Switch and making the authentication for port
• Network switch Fiber testing. LIU check- fiber testing with lasers and LAN Port testing with LAN Tester etc
• Implement backup solutions to ensure data integrity and recovery in case of system failures or data loss. Regularly backup critical files and test the restoration process to ensure data availability
• Troubleshooting client & Applications installations
• Managing support & service life cycle from OEM & Service Partners for hardware issue of IT assets Under Warranty / AMC and ensuring resolution as per the agreed timeline
• Reviewing Monthly Basis IT Asset Management, Housekeeping of Hostnames, Manager Mapping of End users, resigned users AD ID, End users 'Monthly Patches

L1 Support Engineer - inspires client (Wabtec)

(2022-11 - 2023-06)

• Trouble shooting outlook related issues
• Joining Workgroup to Domain
• Trouble shooting of hardware related issues
• Checking mail queries and replying
• Configuring MS outlook and creating PST
• Installing of operating systems like windows 7, windows 8, windows 10, windows 11
• Installing and updating Antivirus
• Trouble shooting Laptop and Desktop issues
• Installations and trouble shooting of applications software
• Printer configuration and trouble shooting
• Coordinating with Engineers for resolving the issues
• Coordinating with team for resolving the issues
• Ensuring compliance w.r.t information management policy
• Disposing of damaged & retired IT assets as per e-waste policy defined in Impolicy
• E-waste disposal of printer Toners and IT assets, maintaining the documents of form -2,6 and Green Certificate from vendor
• Maintaining of service & Support agreement with 3rd party service provider as defined in IM policy
• Following IT Sop's (standard Operating Procedure) in terms of IT secure area, Moving of Asset one place to different location, Allocation Asset New joinee and etc
• Monitoring & Keeping track of standalone system across the division as defined in IM policy and report back of the same to business
• USB write access delegation & revocation to end users & periodic report back of the same as per IM policy
• Undertaking, Monitoring & Reporting of IT Procurement as defined in to CIPTC & business
• Ensuring installation of only authorized software in endpoints & tracking usage of unauthorized software across the division
• Monthly review and updating of Root cause analysis of information Security report and computer offence
• Reviewing Monthly & quarterly of users accepting password policy, Acceptable usage policy and ITC Code of conduct
• Ensuring Endpoint security compliance
• Ensuring all the computing endpoints like server, desktop & laptops are update with latest Antivirus patches & Updates in case of non-compliant endpoints, troubleshooting & resolving the issue
• Ensuring all the computing endpoints like server, desktop & laptops are updated with latest OS upgrades & Patches for open vulnerabilities
• Monitoring of endpoint compliance through Symantec console & coordinating with Factory location team to ensure compliance for their respective locations and reporting back of the same to Central IT team
• Housekeeping of hostname from Symantec Console for users who are separated / transferred
• Monitoring & tracking of Standalone system across the division and their antivirus definition update & OS update
• Maintaining & tracker of Non – IT Systems and blocking the USB Ports as per company IT Polices
• Maintaining Authorized person list for IT Secure Area and Register at server room for non-Authorized person of Entry and exit details
• Quarterly once reviewing the Software management License (MESD, Auto CAD, MS Projects, adobe etc.
• Allocating software License as par approvals and procuring the same
• Procurement of New software's License from registered vendors of CIPC Approved, the same maintaining in Stock

B. Com Degree - Gandhi Institute of Technology and Management

Intermediate (MPC) - Vijitha junior college

S.S.C - Prasanna Lakshmi Vidyalayam