Abdul Rafe Mohammad

8+ years of experience in E-commerce, Digital Marketing, Customer Service, Business Development. I have been part of successful ventures in India such as Naukri.com Amazon India and Xseed Education. Pvt. Ltd.

I’m a hard-working and determined professional seeking an opportunity to succeed in a dynamic company. I'm confident that my knowledge, ability, and experience allow me to deliver successful results for any company in a range of administrative positions

Please allow me to highlight my key skills:

• Able to effectively manage my time through careful planning and organization of work activities.
• An aptitude for identifying and resolving problems efficiently.
• Excellent communication skills that result in positive interpersonal relationships.
• A track record of meeting deadlines and producing accurate work of a high standard.
• Team handling experience and skills to achieve the desired objective.
• Proven ability to make sound decisions based on valid information.
• The capacity to learn and apply new information quickly and accurately.
• Strong computer skills with proficiency in MS Office.

I am convinced that I can be an asset in any position requiring hard work, enthusiasm, and reliability.

• Managed all technical and marketing aspects of Amazon, Flipkart, Snapdeal, Meesho, Paytm, Shopsy and listed over 500 product SKUs. 
• Co-ordinate with logistics and warehouse teams to ensure timely supply of stock. Shipped and warehoused 7 different categories of products to various fulfilment centers across India.
• Receive, process and confirm orders on time. Co-ordinate for packing, fulfillment, delivery and returns of customer orders.
• Reviewing stock levels and sales data to maintain a stable supply and demand status
• Reviewing customers' concerns, needs and preferences to create a smooth and seamless transactional process for buying products online.
• Keyword research for better product visibility. Generating various reports for smooth operations.
• Managed outsourced developers and designers to create shopping carts, websites & landing pages.
• Collaborate with design team to develop Brand pages and store on various marketplaces. 
• Check event conversions & audience activities on website using tools like Google Analytics & Facebook Pixel.
• Monitor customer feedbacks & reviews and take corrective actions based on it.
• Transformed a relatively non-existent social media profile into an online presence across Twitter, Facebook, Instagram & LinkedIn to ensure proper engagement and brand building
• Grew sales by 3x though organic reach and paid advertisements on E-commerce & Social Media. (Year 2022-23)
• Created & implemented SEO strategy grew annual unique visitors to 15,500.
• Regularly reviewed competitive websites in terms of product range, marketing initiatives including functionality and customer offerings. 
• Ensure proper communications & updates with account manager assigned for various marketplaces.

MBA in Marketing with Grade A