Abdul Samad

I am a BA English graduate having 13 years of work experience in various fields including 6.2 years as Cashier/ Customer Service Officer at Emirates India Intl. Exchange in the UAE and 2 ½ years as CSE at Sitel India Pvt. Ltd in Chennai. I can speak 4 languages which are English, Hindi, Tamil and Malayalam.

1). Company Name: Emirates India International Exchange LPC.

Location: Dubai, Abu Dhabi and Al Ain

Designation: Cashier cum Customer Service Officer

Duration: 6 years and 2 months (Aug 2015 – Oct 2021)

Job Profile: 

• Greeting customers as they come in the branch and enquire about their banking needs. 
• Exchanging foreign currencies such as USD,EUR,GBP,MYR,SGD,CNY and HKD etc.
• Preparing Customer Due Diligence and KYC.
• Verifying customers’ Invoice, Bill of Lading, Airway Bill etc. as per Compliance Policy.
• Assisting retail and corporate customers to initiate foreign and local transactions.
• Sending and receiving instant money transfer using Western Union, MoneyGram, Transfast and Ria etc.

Location: Chennai

Designation: Senior Customer Service Professional 

Duration: 2 ½ years (2010 -2013)

Job Profile: 

• Resolving technical issues of Bell internet residential customers (Canada) via Web Chat.
• Pitching for sales of internet usage packs and upgrading the internet plan.
• Configuration of e-mail servers/ports on e-mail clients such as Outlook Express, Windows mail, Windows Live mail, Mac Mail, Microsoft Outlook etc.
• Installing McAfee antivirus after accessing customers’ PC remotely.
• Documentation of chats using Remedy portal.

Location: Sharjah, UAE

Designation: Office Administrator cum Junior Accountant

Duration: 2 ½ years (2007 – 2010)

Job Profile:

• Attending and answering calls from customers and vendors.
• Attendance management of technicians and assigning jobs for them.
• Drafting letters & inquiries and sending them via fax and e-mail.
• Preparing invoices, LPOs and quotations using Peachtree Accounting Software.
• Ledger entry posting, Vendor invoice posting and follow up for payment.

Location: Kannur, Kerala

Designation: Computer Technician

Duration: 2 Years (2001 – 2003)

Job Profile: 

• Assembling of computers 
• Installation of Operating Systems such as Windows ME, Windows XP, Windows 7 etc.
• Trouble shooting of computers and printers
• Configuration and installation of Modem and Internet

• B. A. (English) : Tamil Nadu Open University: 2010- 2013

• 3 year Diploma in Computer Hardware : Kallyasseri Model Polytechnic :1997-2000

• Secondary School Leaving Certificate : Government of Kerala (First Class)