Abdulla Khan

As a seller support for Walmart, I have extensive experience in providing customer service and support to sellers on the Walmart marketplace as a team leader. I have managed seller accounts, resolved issues related to orders, returns, and product content, and optimized product listings to drive sales growth. I possess a deep understanding of Walmart's policies and guidelines for sellers and am proficient in using Walmart's Seller Center and other relevant software tools like salesforce.

In addition to my strong communication skills and collaborative approach to working with cross-functional teams, I am also skilled in analyzing data and using insights to improve seller performance and drive revenue growth. My track record of providing excellent customer service and support, combined with my deep understanding of Walmart's marketplace and its unique challenges and opportunities for sellers, make me an asset to any seller support team.

Seller Support (Night Shift) - Walmart

(2022-09)

• Assisting sellers with creating and managing product listings on Walmart's marketplace platform.
• Reviewing and moderating product listings to ensure they comply with Walmart's policies and guidelines.
• Responding to seller inquiries and providing guidance on Walmart's content management tools and processes.
• Identifying and resolving issues with product listings, such as missing or inaccurate information.
• Collaborating with other teams within Walmart to address more complex seller issues.
• Analyzing data and performance metrics to identify areas for improvement in content management processes.
• Providing feedback to Walmart's content management team on areas where policies or guidelines may need to be updated or clarified.
• Maintaining up-to-date knowledge of Walmart's marketplace policies, guidelines, and content management tools.
• Participating in cross-functional projects or initiatives related to content management or seller support.
• Working closely with sellers to help them improve their overall performance on Walmart's marketplace platform.
• 1 year experience of calling, chat and email processes at Flipkart.

Internship - Advance Management Solutions

(2023-10 - 2023-12)

• Candidate Sourcing: Identifying potential candidates through various channels such as job boards, social media.
• Candidate Screening: Conducting initial screenings to assess qualifications, skills, and fit for specific IT roles.
• Compliance and Work Authorization: Ensuring adherence to all relevant employment laws, including a strong understanding of work authorization requirements to accurately assess candidates' eligibility for employment.
• Continuous Learning: Engaging in ongoing professional development to enhance recruiting skills and stay updated on the latest IT trends and technologies.
• Job Advertisements: Crafting compelling job descriptions and posting them on various platforms to attract qualified candidates.
• Skill Assessment: Evaluating technical skills and expertise to ensure alignment with the requirements of the IT positions.
• Client Relationship Support: Assisting in managing client relationships by providing regular updates on candidate progress and ensuring client satisfaction with the recruitment process.
• Documentation: Preparing and organizing candidate documents, such as resumes, references, and work samples, for client review.
• Team Collaboration: Working closely with colleagues to support overall recruitment efforts and contribute to a positive and efficient work environment.

B.Tech - UIT RGPV, Bhopal (2022)

Higher Secondary (Class 12th) - St. Michael School (2017)

Secondary (Class 10th) - St. Michael School (2015)