Abey Jose

IT, Media & Communication professional with 5+ years of experience driving digital transformation, stakeholder engagement, and organizational communications. Proven expertise in website administration, social media strategy, data management, and cross-functional team collaboration. Track record of zero escalations, seamless process transitions, and building strong digital ecosystems for mission-driven organizations.

IT cum Media & Communication Coordinator - Conference of Religious Women in India (CRWI) - Bangalore

(2025-01)

• Manage and maintain CRWI's official website ensuring 100% uptime, security compliance, and regular content updates.
• Administer member databases and cloud-based collaboration tools; maintain data accuracy, backups, and privacy compliance.
• Develop and execute digital communication strategies across Facebook, Instagram, and YouTube, strengthening organizational visibility.
• Design newsletters, digital flyers, posters, and reports using Canva/Adobe tools in collaboration with program teams.
• Support preparation of Annual Reports and Annual Plans with Executive Director and Program Heads.
• Provide technical support for online meetings, webinars, and hybrid events using Zoom and related platforms.
• Coordinate with external IT vendors and developers for system maintenance, troubleshooting, and upgrades.
• Provide technical, administrative, and documentation support to the Grievance Redressal Cell (GRC); maintain confidential safeguarding records.
• Schedule meetings, prepare agendas, record minutes, and track action items for Executive Committee and staff meetings.
• Document programs through photography, basic video recording, and editing; maintain organized media archives.
• Manage email systems, mailing lists, and WhatsApp broadcast channels.

Senior Associate – Delivery Management - Accenture Operations

(2013-11 - 2015-06)

Telecommunications Client: Verizon

• Managed end-to-end delivery of telecom circuits for US-based Verizon clients, consistently meeting SLA targets.
• Served as primary escalation point for internal and external stakeholders; chaired escalation calls and provided operational updates.
• Achieved zero escalations over 8 consecutive months in a newly transitioned process — selected for the pilot LBW batch.
• Coordinated with multiple teams to design, test, and activate circuits; tracked orders and followed up with Local Exchange Carriers.
• Prepared Root Cause Analysis (RCA) reports for missed volumes; mentored new joiners on processes and tools.

Merchandising Specialist (E-commerce) - Target Corporation India Pvt. Ltd.

(2012-12 - 2013-11)

• Set up and maintained product listings on Target.com for GPSSP categories; partnered with buyers, analysts, and global vendors.
• Updated pricing, product attributes, and item content; performed quality checks to ensure accurate customer experience.
• Created weekly dashboards and presented category performance to stakeholders; supported vendor onboarding and documentation.
• Acted as Technical SPOC between Business and IT teams.

Technical Support Associate – Manulife Bank - IBM Global Process Services

(2012-05 - 2012-11)

• Provided technical support for software, hardware, and server issues; routed and tracked tickets to appropriate resolver groups.
• Supported priority incidents and escalations; performed defect prevention analysis of ticket misroutes.

Catalyst - Fourth Wave Foundation

(2011-04 - 2012-03)

• End-to-end coordination of national-level conferences; edited conference journal and supported research activities.
• Coordinated with corporate CSR teams and institutions; emceed events and conducted awareness sessions in colleges.

MA - Philosophy - Indira Gandhi National Open University (IGNOU)

BA - Theology - Pontificia Studiorum Universitas Salesiana

BA - Philosophy - Pontifical Institute, Alwaye

BA Honours - English - Christ University