IT cum Media & Communication Coordinator - Conference of Religious Women in India (CRWI) - Bangalore
(2025-01)
- Manage and maintain CRWI's official website ensuring 100% uptime, security compliance, and regular content updates.
- Administer member databases and cloud-based collaboration tools; maintain data accuracy, backups, and privacy compliance.
- Develop and execute digital communication strategies across Facebook, Instagram, and YouTube, strengthening organizational visibility.
- Design newsletters, digital flyers, posters, and reports using Canva/Adobe tools in collaboration with program teams.
- Support preparation of Annual Reports and Annual Plans with Executive Director and Program Heads.
- Provide technical support for online meetings, webinars, and hybrid events using Zoom and related platforms.
- Coordinate with external IT vendors and developers for system maintenance, troubleshooting, and upgrades.
- Provide technical, administrative, and documentation support to the Grievance Redressal Cell (GRC); maintain confidential safeguarding records.
- Schedule meetings, prepare agendas, record minutes, and track action items for Executive Committee and staff meetings.
- Document programs through photography, basic video recording, and editing; maintain organized media archives.
- Manage email systems, mailing lists, and WhatsApp broadcast channels.
Senior Associate – Delivery Management - Accenture Operations
(2013-11 - 2015-06)
Telecommunications Client: Verizon
- Managed end-to-end delivery of telecom circuits for US-based Verizon clients, consistently meeting SLA targets.
- Served as primary escalation point for internal and external stakeholders; chaired escalation calls and provided operational updates.
- Achieved zero escalations over 8 consecutive months in a newly transitioned process — selected for the pilot LBW batch.
- Coordinated with multiple teams to design, test, and activate circuits; tracked orders and followed up with Local Exchange Carriers.
- Prepared Root Cause Analysis (RCA) reports for missed volumes; mentored new joiners on processes and tools.
Merchandising Specialist (E-commerce) - Target Corporation India Pvt. Ltd.
(2012-12 - 2013-11)
- Set up and maintained product listings on Target.com for GPSSP categories; partnered with buyers, analysts, and global vendors.
- Updated pricing, product attributes, and item content; performed quality checks to ensure accurate customer experience.
- Created weekly dashboards and presented category performance to stakeholders; supported vendor onboarding and documentation.
- Acted as Technical SPOC between Business and IT teams.
Technical Support Associate – Manulife Bank - IBM Global Process Services
(2012-05 - 2012-11)
- Provided technical support for software, hardware, and server issues; routed and tracked tickets to appropriate resolver groups.
- Supported priority incidents and escalations; performed defect prevention analysis of ticket misroutes.
Catalyst - Fourth Wave Foundation
(2011-04 - 2012-03)
- End-to-end coordination of national-level conferences; edited conference journal and supported research activities.
- Coordinated with corporate CSR teams and institutions; emceed events and conducted awareness sessions in colleges.
