Area Head-EAST-Sales & Service - XP INDIA PVT.LTD (Instant Supply chain Solutions Pvt Ltd) - East India
(2026-04)
- Drove revenue growth and strengthened P&L performance through service excellence, operational efficiency, and cost optimization.
- Supported onboarding of new customers, ensured retention of existing business, and identified opportunities for incremental revenue growth.
- Executed market development strategies to enhance brand visibility, strengthen market positioning, and expand presence across the assigned territory.
- Managed operations of an 18,000 sq.ft. warehouse in Patna, ensuring productivity, service quality, and cost-effective resource utilization.
- Led expansion initiatives for company-owned offices in high-potential markets to capture additional market share in FCL and LCL business.
General Manager — Sales & Operations - RGM Services (Proprietorship Firm)
(2025-11 - 2026-03)
- Directed end-to-end project management for CCTV, vehicle tracking systems, and alert device installations across government and corporate clients.
- Ensured on-time, within-budget delivery through cross-functional coordination, compliance monitoring, and quality control frameworks.
- Led team management, vendor onboarding, and inventory planning to optimize supply chain efficiency and service readiness.
- Designed and executed market expansion plans; negotiated and closed high-value deals with government bodies and real estate corporates.
- Finalized strategic contracts with DTDC, Blue Dart, NBET, Asian Paints, Microtek, Usha International, Polycab, United Insurance, Bajaj Electricals, Gati, Total Logistics, and TCI.
Assistant General Manager — Bihar & Jharkhand - Trackon Couriers Pvt. Ltd. - Bihar & Jharkhand
(2022-01 - 2025-10)
- Owned regional P&L, end-to-end operations, sales, collections, and service performance.
- Delivered 42% YoY growth (FY22–23); sustained 23% (FY23–24) and 18% (FY24–25) via network expansion and process optimization.
- Onboarded 320+ channel partners and 155+ corporate clients across B2B, B2C, and D2C segments.
- Set up Patna Regional Office (15,000 sq.ft.) and Ranchi Mother Hub (10,000 sq.ft.), reducing line-haul delays and improving throughput.
- Launched Road Express vertical, strengthening zonal distribution capability.
- Implemented EOQ/FIFO inventory planning, vendor OTIF governance, SOP standardization, and Lean dashboards.
- Led 55+ direct and ~350 indirect staff, improving productivity, compliance, and SLA adherence.
General Manager — Bihar & Jharkhand - NBET Pvt. Ltd. - Bihar & Jharkhand
(2021-05 - 2021-12)
- Developed operational frameworks, SOPs, and policies ensuring regional scalability and compliance.
- Recruited, trained, and managed regional teams while building supplier base adhering to quality & legal standards.
- Expanded business into Odisha, Noida, and Delhi, establishing new distribution channels and vendor tie-ups.
- Led Key Account Management — strengthened relationships with strategic clients and maximized repeat business.
- Formulated pricing and profitability plans aligned with corporate KPIs and P&L targets.
- Drove competitor benchmarking and consumer trend analysis to maintain market share and enhance reach.
- Implemented cost controls, improving operational margins through process efficiency and KPI-based monitoring.
Regional Manager — Sales, Bihar & Jharkhand - DTDC Express Ltd. - Bihar & Jharkhand
(2014-09 - 2021-04)
- Progressed from Assistant Regional Manager to Regional Manager; handled complete P&L, operations, and sales.
- Achieved consistent 20% CAGR (2014–2018) and received the 'Top Performing Regional Office' award.
- Led 08 key branches; optimized regional administration, delivery networks, and line-haul management.
- Conceptualized sales strategies, increasing ROI and ensuring partner profitability across domestic and e-commerce segments.
- Streamlined vendor management (RFQs/RFPs) and automated payment disbursements, reducing TAT by 11%.
- Enhanced brand presence through local campaigns and dealer engagement programs across 38 districts.
- Provided end-to-end logistics solutions for major e-commerce clients via dedicated DOTZOT infrastructure.
Senior Area Manager — Bihar - First Flight Couriers Ltd. - Bihar
(2007-09 - 2014-09)
- Managed multiple area operations across Bihar, driving sales, collections and local distribution efficiency.
- Established district-level offices and trained teams for last-mile fulfilment across key towns.
- Delivered consistent double-digit revenue growth through partner onboarding and targeted local sales campaigns.
- Reduced branch-level cash handling and improved collection cycles via process controls.
- Coordinated cross-district logistics and improved SLA adherence for time-critical consignments.
Assistant Branch Manager - DTDC Courier & Cargo Ltd.
(2001-04 - 2007-08)
- Joined as Management Trainee and completed structured MT program covering corporate sales and operations.
- Led marketing & sales initiatives for Bihar region, acquiring key corporate accounts and building dealer networks.
- Managed branch operations, staffing, and local vendor coordination to ensure SLA compliance.
- Supported rollout of region-wide operational processes and trained junior managers in field operations.
