Manager, Client Success at Gnosis Partners (2024-01 – Present)
- Manage 4 enterprise accounts across Healthcare, Technology, Financial Services, and Industrial — staying close enough to each relationship to spot growth opportunities and contribute to proposals and client presentations.
- Handle client quotations and pricing questions, including a case where a client referenced a different CPI than we had on file — I pulled the approved pricing model and discount structure and walked them through the numbers directly.
- Assess feasibility on new and incremental client requests, including an urgent RFQ that required a full review of survey methodology and data validity, and give clients realistic scope, timeline, and cost estimates before they commit further budget.
- Recovered a stalled recruitment project across the U.S., France, and Germany by staying on top of quota progress daily — closed it at 239 completes, and the client thanked us directly for the effort.
- Coordinate with internal teams and third-party partners to keep delivery on track while supporting account growth conversations.
Senior Associate, Client Success at Gnosis Partners (2021-01 – 2023-12)
- Was the main point of contact for enterprise clients on feasibility, quotation, and expectation-setting — work that sat behind 150+ B2B research and consulting engagements.
- Built working relationships with clients across Healthcare, BFSI, Automotive, Manufacturing, Energy, and Telecommunications that led to repeat project requests rather than one-off engagements.
Associate, Client Success / Research Associate at Gnosis Partners (2018-01 – 2020-12)
- Ran primary and secondary research, market sizing, and competitive analysis that fed directly into client strategy decisions across Healthcare, Technology, Finance, Education, and Construction.
- Got my start in client-facing work here — recruiting and interviewing senior executives and B2B decision-makers, and learning what a client actually does with a report once we hand it over.
