Abhijeet Jadhav

Proactive and detail-oriented Partner Operations Specialist with over 6 years of experience supporting global channel and sales operations. Skilled in managing partner email queues, performing Salesforce data administration, and driving process automation to improve operational efficiency and scalability. Adept at cross-functional collaboration with Sales, Legal, and Finance teams to maintain data integrity, streamline workflows, and ensure timely issue resolution.

Known for analytical thinking, process optimization, and delivering accurate reporting for business performance insights.

Analyst II, Partner Operations & EMEA Help Desk - Red Hat India Pvt. Ltd. - Pune, Maharashtra

(2020-10)

• Maintain the Partner Operations email queue as the primary point of contact for global Channel Sales teams, ensuring timely response and resolution of partner queries.
• Produce weekly and monthly performance metrics on queue traffic, response times, and recurring issues to support process improvement initiatives.
• Perform Salesforce.com data hygiene and maintenance, including duplicate record merging, ownership updates, account alignments, and record scrubbing for accuracy.
• Collaborate with cross-functional teams (Sales, Legal, Finance, and Compliance) to establish best practices for operational processes, systems, and data management.
• Identify and implement automation opportunities to reduce manual tasks, improving team productivity and data accuracy.
• Support quarter-end partner ecosystem metrics, preparing reports and slide decks for business reviews and leadership presentations.
• Assist with administrative tasks related to partner routes to market, including AWS Marketplace data management and validation.
• Provide backup support for incentive and rebate data administration, ensuring timely partner payments and accurate reporting.
• Recognized for improving operational efficiency through proactive issue identification and collaborative problem-solving.

Analyst I, Order Management & Revenue Operations - VMware Pvt. Ltd. - Pune, Maharashtra

(2018-06 - 2020-10)

• Processed and validated software license and subscription orders, ensuring compliance with corporate and SOX standards.
• Worked closely with Sales, Legal, and Finance teams to ensure order accuracy and resolve discrepancies in pricing and contracts.
• Managed Quote-to-Cash cycle including quote validation, renewals, and billing accuracy using Salesforce and Oracle ERP.
• Delivered process improvements that increased order booking accuracy and reduced manual reconciliation time.

Analyst, Renewals & Order Processing - eClerx India Ltd. - Mumbai, Maharashtra

(2015-09 - 2018-06)

• Generated proactive renewal quotes and contract extensions 90 days before expiration to maintain customer retention.
• Ensured data consistency and accuracy in customer and order records within Oracle and NetSuite.
• Collaborated with internal teams to resolve contract and billing discrepancies, enhancing customer satisfaction and renewal success rates.

Bachelor of Computer Science - Computer Science - Jai Bhagwan College, Mumbai (2012-04)