- Successfully increased customer retention rate by 25% within one year by implementing targeted CRM strategies and leveraging data-driven insights for Bharti Share Market Organization.
- Boosted lead conversion rates by 30% through the development and execution of personalized email marketing campaigns,
resulting in a 20% increase in revenue for Bharti Share Market.
- Streamlined internal CRM processes, leading to a 15% reduction in response time for customer inquiries and a subsequent 10%
increase in overall customer satisfaction ratings.
- Built and managed customer journeys, automations, triggered
Workflows and Blueprint.
- Segmented and managed customer database resulting in correct targeting and communication
- Ensured all CRM touchpoints contributed to a consistent and positive brand image and experience
- Successfully resolved 95% of technical issues within the first call,
increasing customer satisfaction and reducing resolution time.
