Abhijit Dash

Experienced in leading global implementations of FinTech solutions, with a strong focus on the HighRadius O2C cloud platform for enterprise clients with annual revenues reaching up to $400B. Proven track record in managing complex ERP migration projects across varied financial systems, ensuring seamless transitions with 99.9% data accuracy. Adept at end-to-end feature development, sprint planning, and backlog grooming using Jira and Confluence, resulting in a 20% improvement in delivery timelines.

Skilled in building and maintaining customized JIRA dashboards that provide real-time visibility to aid strategic decision-making. Demonstrated ability in creating comprehensive documentation and delivering user training, which led to a 40% reduction in post-deployment support and increased user adoption. Proficient in utilizing Smartsheet to design Gantt charts, project trackers, and risk logs, accelerating milestone closures by 35% and enhancing stakeholder alignment.

Additionally, transformed field collection processes using HighRadius O2C, reducing update lag by 45%, and improved A/R efficiency through CLS Cloud implementation and SQL-based reporting, leading to an 80% boost in overall productivity.

Implementation Manager - InvoiceCloud International - Hyderabad

(2025-10)

As an Implementation Manager at InvoiceCloud, I lead end-to-end implementations of digital billing and payment solutions for enterprise and mid-market clients. I manage the full project lifecycle, including discovery, solution design, integrations, UAT, go-live, and post-implementation support while acting as the primary client contact. I collaborate with cross-functional teams to translate business requirements into scalable configurations and drive the integration of ERP and billing systems.

I oversee data migration, ensure compliance with security and regulatory standards, and support client training and adoption.

• Led 10+ end-to-end implementations of InvoiceCloud's digital billing and payment platform for enterprise and mid-market clients.
• Managed full implementation lifecycle (6–16 weeks per project) covering discovery, solution design, configuration, integrations, UAT, go-live, and hypercare.
• Acted as primary client contact for 5–8 stakeholders per project, managing timelines, risks, and escalations to achieve 100% on-time go-lives.
• Coordinated with 5+ cross-functional teams (product, engineering, QA, payments, support) to deliver scalable and compliant solutions.
• Delivered 3–6 ERP / billing system integrations per client using APIs, SFTP, and secure data exchange frameworks.
• Led data migration and validation for 100K–1M+ customer and invoice records per implementation with high accuracy.
• Planned and executed UAT cycles involving 20–50 business users, driving defect resolution and securing client sign-off.
• Ensured 100% compliance with PCI-DSS, SOC, and data privacy requirements across implementations.
• Conducted client training sessions for 15–40 users per client, improving adoption and operational readiness.
• Supported post go-live stabilization for 30–60 days, reducing production issues and ensuring smooth handover to support teams.

Associate Product Manager - Novac Technology Solutions - Chennai

(2025-06 - 2025-10)

As an Associate Product Manager, my responsibilities encompassed collaborating with cross-functional teams, shaping product roadmaps, driving feature development, enhancing user experience, and ensuring agile delivery processes.

• Collaborated with cross-functional teams (design, engineering, QA, and business) to deliver impactful digital solutions in the BFSI and enterprise SaaS space.
• Shaped product roadmap by aligning feature priorities with strategic business goals, contributing to a 20% reduction in feature delivery time.
• Drove end-to-end feature development for two major releases, managing timelines, sprint planning, and backlog grooming using Jira and Confluence.
• Partnered with the design team using Figma to create intuitive wireframes and user journeys, enhancing UX for over 5,000 active users.
• Shipped features within 2 months, leading to a 15% increase in user engagement and a significant reduction in support queries for a key module.
• Improved user onboarding experience by 30% through identification of key user pain points via customer feedback, surveys, and data analysis.
• Actively participated in daily stand-ups, sprint retrospectives, and cross-team syncs, contributing to a more agile and transparent delivery process.

Lead Consultant - HighRadius Technologies - Hyderabad

(2021-05 - 2025-06)

As Lead Consultant, responsibilities encompassed leading global implementations, managing ERP migration projects, resolving implementation issues, creating documentation, and training users in complex financial systems.

• Contributed to global implementations of HighRadius Collections (CLS) solutions for enterprise clients with Annual Recurring Revenue (ARR) between $50B and $400B, streamlining rollouts across EMEA, North America, and APAC regions.
• Implemented Speed to Value methodology using agile and OOTB solutions, achieving 2-3 month rollouts, accelerating ROI by 40%.
• Led critical ERP migration projects across diverse financial systems, ensuring minimal operational disruption during transitions in multi-entity and multi-currency environments.
• Oversaw 100,000+ invoice records during ERP cutovers and reconciliations, maintaining 99.9% data accuracy across legacy and target systems.
• Managed 250+ implementation and issue-resolution tickets using JIRA, collaborating closely with cross-functional teams to prioritize deliverables and meet client expectations.
• Reduced onboarding time by 30% through comprehensive documentation and solution wikis in Confluence.
• Developed and maintained custom JIRA dashboards for leadership, providing real-time visibility into project health, blockers, and SLA performance across 4+ strategic client accounts.
• Created in-depth documentation and solution wikis via Confluence, improving knowledge transfer and reducing onboarding time for new team members.
• Delivered hands-on training sessions to nearly 250 users, improving adoption rates.
• Achieved a 40% reduction in post-deployment support by providing 10+ hands-on training sessions to nearly 250 users.
• Improved milestone closures by 35% and improved stakeholder alignment by using Smartsheet to create Gantt charts, project trackers, and risk logs.
• Achieved and maintained CSAT scores of 9.5+/10 across multiple implementation cycles, even during high-pressure ERP migration and multiregion go-lives.

Bachelor of Engineering - Computer Science Engineering with Information Technology - SRM Institute of Science and Technology (2018-06 - 2022-05)