Abhijith Ajay

Results-driven and customer-focused professional with a strong background in front office management and administrative operations. Demonstrating leadership in overseeing daily office and guest service functions, coordinating teams, and ensuring high standards of hospitality and administrative efficiency. Highly skilled in managing front desk operations, handling client interactions, and supporting cross-departmental workflows.

Recognized for reliability, strong work ethic, excellent communication, and a commitment to delivering exceptional service in fast-paced environments. Proficient in maintaining records, managing documentation, and ensuring compliance with company policies and procedures. Continuously seeking to improve operational processes and enhance the overall guest and employee experience.

BUSINESS DEVELOPMENT EXECUTIVE – KEY ACCOUNTS - TRANSIGHT SYSTEM PVT LTD

(2025-10 - 2026-02)

• Managing and developing strategic relationships with key corporate accounts to drive revenue growth.
• Identifying client needs, presenting tailored solutions, and ensuring high customer satisfaction.
• Monitoring account performance, preparing reports, and implementing strategies for client retention.
• Negotiating contracts and pricing with key clients to maximize profitability.
• Coordinating with internal teams (sales, operations, and support) to ensure timely delivery and service excellence.
• Conducting market research to identify new business opportunities within existing key accounts.
• Developing account plans, setting quarterly targets, and tracking progress against KPIs.

FRONT OFFICE MANAGER - BLIZZ REGENCY, KERALA, INDIA - Kerala, India

(2023-06 - 2025-10)

• Supervised and managed all front office operations to ensure smooth daily functions and a welcoming environment for guests.
• Oversaw guest check-ins and check-outs while maintaining accuracy in reservations, billing, and documentation.
• Trained, scheduled, and led front office staff to maintain high service standards and efficient workflow.
• Handled guest inquiries, feedback, and complaints promptly and professionally to ensure high levels of guest satisfaction.
• Coordinated with housekeeping, maintenance, and other departments to ensure seamless service delivery.
• Monitored front desk inventory and supplies to ensure operational readiness at all times.

OFFICE ADMIN - SAHASRAM ENGINEERING - MUMBAI, INDIA - Mumbai, India

(2021-11 - 2023-02)

• Maintained an organized filing and documentation system, ensuring records were current, secure, and easily accessible to project teams.
• Managed procurement and inventory of office supplies, ensuring timely restocking and cost-effective resource utilization.
• Served as the central point of contact for internal and external communications, efficiently handling calls, inquiries, and departmental coordination.
• Scheduled and coordinated meetings, training sessions, and daily office activities to support smooth operational flow.
• Provided administrative support to the finance team by assisting with bookkeeping, processing invoices, and preparing accurate expense reports.
• Ensured adherence to health and safety regulations by monitoring office protocols and maintaining compliance with organizational and legal standards.

BACHELOR OF COMMERCE - Commerce - Rabindranath Tagore University (2021)

HIGHER SECONDARY - Govt. Higher Secondary School, Sooranad, Kollam, Kerala, India (2015)