Abhilash Abhi

Results-driven Process Trainer with 18+ years of experience in US Mortgage Servicing and Title Insurance, with expertise in the Texas (TX) market and strong working knowledge of Florida (FL) and California (CA) markets. Specialist in Title Search & Examination, training strategy, and quality improvement, with hands-on experience in Full Search, Current Owner Search, and Two Owner Search. Proven track record of training and certifying 80+ associates, improving accuracy, and driving operational excellence through structured learning programs.

Extensive experience in training Title Search & Examination for the Texas market, along with strong understanding of title insurance workflows, US property tax systems, and real estate transactions (including rental properties). Adept at stakeholder management, compliance, and performance improvement in high-volume environments.

Process Trainer at Fidelity National Financial Services (2013-05 – 2025-07)

Designed and delivered comprehensive training programs for US Mortgage & Title Insurance processes with expertise in quality improvement and operational excellence.

• Designed and delivered training programs (classroom, virtual, refresher) for US Mortgage & Title Insurance processes
• Led new hire onboarding and certification programs, ensuring production readiness
• Developed SOPs, training materials, and assessment frameworks
• Maintaining New Heirs Quality Reports
• Trained teams on Title Search & Examination, including Texas-specific requirements
• Provided training on Full Search, Current Owner Search, and Two Owner Search methodologies
• Delivered knowledge sessions on US tax structures, property ownership, and real estate transactions (including rental properties)
• Supported teams in handling complex title scenarios and client-specific requirements
• Conducted quality audits and RCA, identifying process gaps and implementing corrective actions
• Improved team accuracy, productivity, and SLA adherence through targeted training interventions
• Monitored training effectiveness using performance metrics and reporting
• Managed end-to-end servicing of Commitment and Prelims processes
• Led process transitions, staffing models, forecasting, and budgeting
• Ensured optimal resource allocation for business units
• Ensured adherence to US regulatory, client, and compliance standards
• Collaborated with onshore stakeholders including Fred Kahn and Jason Collard
• Reviewed QA findings and ensured closure of audit and compliance gaps

Senior Process Analyst at First American India (2006-01 – 2013-05)

Worked as Title Examiner for Commercial Projects with expertise in Title Search, Commitment Review, and Quality Checks with focus on maintaining high accuracy and SLA compliance.

• Worked as Title Examiner for Commercial Projects (Washington & Oregon counties)
• Performed Title Search, Commitment Review, and Quality Checks
• Executed Full Search and Ownership Searches with high accuracy
• Ensured 100% SLA compliance and quality standards
• Conducted QA reviews and regulatory compliance checks
• Collaborated with onshore teams to improve process efficiency and turnaround time
• Provided process training and mentoring to team members
• Identified opportunities for automation and process optimization

Bachelor of Business Management in Business Management – Kuvempu University (2003 – 2007)