Abhimanyu Thakur

Operations and Hospitality Management professional with 15+ years of experience in luxury hotels, wellness retreats, and resorts including brands such as Hyatt, ITC Hotels, Raffles Hotels & Resorts, The Oberoi Hotels & Resorts and Wyndham Hotels & Resorts. Proven expertise in departmental operations, guest experience management, budget administration, revenue generation, vendor partnerships, SOP implementation, team leadership, and cross-functional coordination. Skilled in establishing new operational departments, driving service excellence, optimizing resources, and delivering high guest satisfaction standards within luxury hospitality environments.

Learning & Activity Manager - Dharana at Shillim

(2024-05 - 2025-01)

• Directed end-to-end operations of wellness, learning, and guest engagement programs across the retreat.
• Managed guest onboarding and consultation processes to align experiences with individual wellness objectives.
• Oversaw daily operations, safety, maintenance, and service standards for swimming pools, steam, sauna, and jacuzzi facilities.
• Implemented service recovery and guest feedback initiatives to enhance satisfaction scores and online reviews.
• Coordinated with wellness practitioners and operational teams to deliver customized guest experiences efficiently.

Cluster Activity Manager - Hyatt Centric Dehradun

(2023-09 - 2024-05)

• Managed operational functions across Recreation and Front Office departments.
• Coordinated departmental activities with Housekeeping, Engineering, Food & Beverage, and Front Office teams to ensure seamless guest service delivery.
• Developed and introduced guest engagement programs supporting revenue enhancement and brand positioning.
• Managed vendor relationships, contract execution, and procurement requirements for recreational offerings.
• Assisted in front-of-house operations, ensuring smooth guest arrival, stay, and departure experiences.

Activity & Recreation Manager - Mementos by ITC Hotels Ekaaya Udaipur

(2023-02 - 2023-08)

• Established and operationalized the Recreation Department, including staffing, budgeting, SOP development, and service standards.
• Managed departmental budgets, resource allocation, and operational expenditures.
• Led recruitment, onboarding, and training of recreation personnel.
• Collaborated with Spa, Front Office, and Food & Beverage teams to develop integrated guest experiences and revenue-generating programs.
• Monitored departmental KPIs and ensured achievement of monthly and annual business targets.

Mansion Activity Manager - Raffles Udaipur

(2021-07 - 2023-02)

• Spearheaded the setup and operational management of indoor and outdoor recreation facilities.
• Managed departmental budgeting, forecasting, and vendor partnerships.
• Developed operational processes and service delivery standards for guest activities.
• Recruited, trained, and supervised team members while ensuring operational efficiency.
• Worked closely with revenue-generating departments to maximize guest participation and ancillary revenue.

Holiday Activity Manager - Hawthorn Suites by Wyndham Dwarka

(2021-04 - 2021-07)

• Managed daily operations of recreation facilities and guest engagement programs.
• Developed and implemented operational procedures and safety standards.
• Identified and launched revenue-generating guest experiences and recreational services.
• Coordinated vendor partnerships and ensured operational readiness of all facilities.

Executive – Recreation - ITC Grand Bharat

(2019-08 - 2021-03)

• Managed daily operations of Ollie's Club and associated recreational facilities.
• Supervised maintenance and operational readiness of sports and outdoor activity infrastructure.
• Coordinated guest feedback management and service improvement initiatives.
• Ensured compliance with safety, operational, and brand service standards.

Supervisor – Activities & Experiences - The Oberoi Sukhvilas Spa Resort

(2017-11 - 2019-06)

• Managed planning, sales, and execution of resort experiences and guest programs.
• Supported achievement of departmental revenue and budget objectives.
• Monitored operational performance against financial targets and service standards.
• Implemented guest feedback systems to drive continuous improvement initiatives.
• Led teams in delivering premium guest experiences while maintaining operational efficiency.

Activities Assistant - Wildflower Hall, An Oberoi Resort

(2012-08 - 2016-03)

• Supported operational delivery of guest recreation and experience programs.
• Assisted in facility coordination, guest engagement, and activity execution.
• Maintained service standards aligned with luxury hospitality expectations.

Customer Relations Associate - Intelenet Global Services

(2007 - 2008)

• Managed customer interactions and service requests while maintaining quality and compliance standards.

Collection Agent - Epicentre Technologies Pvt. Ltd.

(2008 - 2009)

• Managed collections processes, customer communication, and account resolution activities.

LL.B. - Law - Himachal Pradesh University (2015)

Bachelor's Degree - University of Mumbai (2009)

Diploma - Event Management - International Institute of Event Management

Senior Secondary - CBSE - Dayanand Public School

Secondary - ICSE - ECI Chalet Day School