Abhinav John

Financial services professional with 8+ years of experience across Market Data Management, Reference Data, Client Services, Financial Operations, and Data Governance in global organizations. Experienced in instrument setup, corporate actions, pricing and static data validation, exchange-traded products (ETPs), reconciliation, process improvement, and stakeholder management. Strong understanding of capital markets, financial products, operational controls, and cross-functional collaboration, with a proven track record of improving data accuracy, reducing operational risk, and delivering high-quality service in fast-paced international environments.

Market Data Analyst | Senior Client Service Associate – Account Services - Saxo Bank - Gurgaon

(2021-03 - 2026-01)

• Awarded Gold Award for outstanding performance
• Maintained 100% quality scores across audits and reviews
• Reduced client queries by 60–70% through market data standardization initiatives
• Managed end-to-end client servicing operations for institutional and retail clients, ensuring high service quality and timely issue resolution
• Handled account onboarding, client queries, operational requests, and coordination with internal stakeholders for seamless service delivery
• Supported daily operational processes while maintaining compliance with internal policies and regulatory requirements
• Built strong client relationships by providing prompt support and ensuring a high level of customer satisfaction
• Worked extensively on process improvement initiatives to reduce turnaround time and improve operational efficiency
• Collaborated with cross-functional teams including operations, compliance, and product teams to resolve escalations
• Managed setup, maintenance, and validation of financial instruments including equities, bonds, mutual funds, ETPs, structured products, and derivatives for trading on Saxo's platform
• Led a large-scale initiative to optimize Exchange-Traded Products (ETPs) by refining descriptions, asset classifications, and distribution policies
• Directed a team of 4 analysts to standardize 8,000+ ETPs using Bloomberg, Reuters, Exchange feeds, and Telekurs, significantly improving data integrity
• Handled an average of 400+ monthly internal and client queries related to static data such as pricing, charts, taxes, fundamentals, and product attributes
• Administered corporate actions including mergers, acquisitions, spin-offs, and stock splits across US, EMEA, and APAC markets, ensuring timely execution before market openings
• Conducted annual tick size scheme and decimal changes for European equities in line with ESMA regulations
• Monitored market trends and regulatory changes impacting instrument data and exchange requirements
• Configured exchange access and market data feeds (live/delayed) in line with licensing and entitlement requirements
• Partnered with Electronic Trading and Settlement teams to resolve execution and custody-related issues, ensuring smooth trade operations
• Liaised with Morningstar to ensure availability of Key Information Documents (KIDs) for retail clients across regions
• Identified system gaps and collaborated with the Reference Data IT team to improve data workflows, automation, and platform accuracy
• Led data quality initiatives, improving accuracy, completeness, timeliness, and consistency of market datasets
• Managed short-term and long-term projects, tracking KPIs, SLAs, and delivery milestones
• Defined and tracked SMART objectives, linking performance outcomes to operational goals
• Championed automation and lean process improvements to reduce manual effort and operational risk
• Mentored team members and delivered structured training sessions on market data processes and tools

Process Developer – Order to Cash (Deductions) - Genpact - Gurgaon

(2019-11 - 2021-03)

Client: Coca-Cola (CCBSS)

• Managed end-to-end financial data processing within O2C operations
• Performed daily reconciliation and pivot-based analysis to track financial variances
• Conducted root-cause analysis to resolve discrepancies
• Processed transactions accurately in SAP, ensuring data integrity
• Developed and implemented SOPs with onshore approvals

HC & Insurance Operations Associate - NTT Data - Gurgaon

(2018-04 - 2018-11)

• Maintained client and policy data for accuracy and compliance
• Conducted document verification and audits
• Applied funds accurately based on plan structures
• Designed efficient account structures to support reporting needs

Benefits Operations Analyst - Aon / Alight Solutions - Noida

(2016-07 - 2018-03)

• Managed client data setup, validation, and audits
• Executed operational transactions and manual calculations
• Created SOPs and delivered training sessions for new hires

PGDBA - Symbiosis Centre for Distance Learning

B.Com - VBSP University