Abhinav Shukla

Analytical and results-driven Supply Chain and Logistics Professional with a proven track record in end-to-end fulfillment operations, hub execution, and team supervision. Expert at utilizing logistics data, ERP systems, and data analytics to optimize distribution workflows, enforce strict SLA guidelines, and identify cost-saving operational bottlenecks. Highly adaptable problem-solver skilled at coordinating cross-functional ground operations and executing exception management to ensure seamless, timely customer order fulfillment.

Assistant Team Lead – Supply Chain & Logistics Operations at DELHIVERY (2024-07 – 2026-04)

• Fulfillment & Scale Management: Managed the end-to-end inbound, outbound, and distribution workflow for a high-volume hub, supervising the processing of 3,000+ daily inbound/outbound shipments and successfully scaling capacity to 5,000+ shipments during peak operational windows.
• Process Optimization & Cost Control: Monitored vital operational performance reports, MIS analytics, and Excel/Google Sheets trackers to monitor Cost Per Shipment (CPS) and delivery success rates; streamlined distribution flows to continuously drive down operating costs.
• Software-Driven Operations: Leveraged company ERP systems and logistics software to oversee digital rider attendance tracking, compile inbound/outbound delivery manifests, map dispatch planning, and enforce secure End-of-Day (EOD) system closures.
• Team Supervision: Supervised and mentored a cross-functional team of 30+ delivery associates and ground staff, establishing shift scheduling benchmarks and optimizing last-mile routes to achieve a 15% reduction in turnaround times.
• SLA & Exception Management: Acted as the core escalation point for exception management, deploying quick problem-solving skills to resolve shipment damages, route disruptions, and critical service escalations to consistently meet strict customer SLA guidelines.
• Inventory Compliance: Spearheaded comprehensive hub facility audits and systematic cycle counts using inventory management tools to guarantee zero stock leakage and maintain rigid safety protocols.

Bachelor of Science in Mathematics – Chhatrapati Shahu Ji Maharaj University (CSJMU) (2018)

Higher Secondary School Certificate – Lucknow Public Schools and Colleges (2015)

Secondary School Certificate – Lucknow Public Schools and Colleges (2013)