Abhinav Tiwari

Senior Technical Product Owner and Technology Leader with 18+ years of experience delivering scalable, cloud-native products and enterprise technology solutions across telecom, healthcare, fintech, and e-commerce. Strong expertise in translating business objectives into product vision, roadmaps, requirements, and execution plans while partnering closely with engineering, architecture, data, and business stakeholders. Experienced in AI/GenAI, LLMs, RAG, Agentic AI, enterprise search, data platforms, microservices, APIs, and cloud modernization.

Proven track record of leading cross-functional Agile/SAFe teams, managing complex dependencies, driving technical decisions, and delivering high-impact products from concept through production. Adept at bridging product strategy and deep technical execution to improve customer outcomes, operational efficiency, and engineering delivery.

Sr. Technical Product Owner at VOIS (Vodafone Intelligent Solutions) (2025-09 – Present)

• Leading enterprise-scale GenAI platform powering AI assistant for millions of users
• Driving product roadmap for LLM-powered automation platform supporting customer service workflows
• Designed multi-step AI orchestration systems integrating backend APIs for task automation
• Improved customer support automation by 30%+, reducing manual intervention
• Driving cross-functional execution across engineering, data, and business teams to deliver product outcomes

Technical Product Owner - AI & Data Platforms at VOIS (Vodafone Intelligent Solutions) (2021-10 – 2025-08)

• Owned product delivery for cloud-based data platform (GCP) handling batch and real-time pipelines
• Architected and scaled data pipelines using Airflow, Kafka, and BigQuery
• Acted as a bridge between business and engineering, translating requirements into scalable solutions

Software Engineering Manager at Wishfin (2018-03 – 2021-09)

• Owned product strategy, roadmap, and feature prioritization for digital lending and wealth management platforms, delivering customer-centric solutions across Mutual Funds, Investments, Video KYC, and customer onboarding journeys
• Improved deployment frequency by 30% through CI/CD automation
• Managed cross-functional teams across Engineering, QA, DevOps, and Product to deliver high-quality releases while ensuring compliance, security, and operational excellence

Technical Lead / Senior Software Engineer at Happiest Minds Technologies (2011-07 – 2018-03)

• Designed and developed high-performance APIs and backend systems
• Improved API response time by 30% and reduced backend load by 20%
• Led development teams and mentored engineers on best practices and architecture

Various Organizations at Avalon, CorpScan and KeySS (2008-02 – 2011-06)

Master of Computer Application in Computer Application – Apeejay Institute of Technology, U.P. Technical University (2005-06 – 2008-07)

Bachelor of Computer Application in Computer Application – Saraswati Institute of Technology, Kumaun University (2002-07 – 2005-06)