Abhineya

Operations & Contract Management Team leader with 7+ years of experience in logistics, contract activation, audit compliance, and team management. Proven expertise in end-to-end contract processing, system validations, SLA adherence, and stakeholder coordination. Experienced in supervising teams, improving process efficiency, handling large-volume data, and supporting business operations across logistics and supply chain functions.

Actively seeking opportunities in Operations, Logistics, Contract Management, or Process Excellence roles.

Operation Supervisor at UPS Logistics (2025-06 – Present)

• Led a team of 21 associates responsible for contract processing and activation.
• Managed contract processing and activation using Comsheet and Toolbox in coordination with Sales teams.
• Validated customer contract data, pricing structures, discounts, and incentive models before system activation.
• Ensured timely contract activation while meeting SLA commitments and quality standards.
• Performed audits, quality checks, and error analysis to improve operational accuracy and minimize revenue leakage.
• Acted as the first point of contact for contract discrepancies, system issues, and sales-related queries.
• Collaborated with Sales, Finance, and Operations teams to ensure smooth contract execution and billing readiness.
• Planned daily workload distribution to meet productivity and service-level targets.
• Coached and mentored team members on processes, quality standards, and operational updates.
• Identified process improvement opportunities to reduce turnaround time and improve operational efficiency.
• Monitored team KPIs and supported continuous improvement initiatives.

Team Leader, Brokerage Department at UPS Logistics (2022-10 – 2025-05)

• Led daily brokerage operations while ensuring SLA compliance.
• Managed team productivity and quality performance.
• Conducted quality audits and compliance reviews.
• Handled customer and internal escalations.
• Coached and mentored team members.
• Improved workflow efficiency through process improvements.
• Managed CargoWise process intake activities.
• Collaborated with cross-functional teams to support operational goals.

Brokerage Coordinator at UPS Logistics (2018-09 – 2022-10)

• Processed documentation for US import shipments.
• Entered shipment and invoice information into internal systems to support customs clearance.
• Prepared Importer Security Filing (ISF) documentation.
• Verified shipment documentation and commercial invoice details.
• Supported customs documentation compliance.
• Coordinated with internal stakeholders to resolve operational queries.
• Trained new team members on brokerage procedures and documentation standards.
• Maintained quality and turnaround time targets.

Account Associate at Wipro Ltd. (2017-08 – 2018-08)

• Processed vendor invoices for France and Germany using SAP.
• Verified invoice and purchase order details before processing.
• Managed purchase order booking and utilization records.
• Maintained vendor master data.
• Supported month-end financial activities.
• Prepared monthly operational reports.
• Coordinated with vendors to resolve invoice and payment queries.
• Maintained processing accuracy while meeting timelines.

PG Diploma in Import Export Management – Yashaswi IIMS MBA, MCA, BBA, BCA College (2017 – 2017)

Bachelor of Commerce in Commerce – Indira College of Commerce and Science, Pune (2016 – 2016)