Abhirup Ray

Results-driven Operations & Catalog Management professional with 5+ years of experience leading cataloging teams, MIS reporting, content quality operations, and e-commerce process optimization. Proven track record of driving listing accuracy to 98%+, reducing catalog errors by 30%, and leading teams of up to 15 members across high-volume platforms. Skilled in MIS dashboard reporting, CRM-based seller/client coordination, mail merge – driven bulk communication, calendar and workflow scheduling, and process automation using Advanced Excel and AI tools.

Seeking a senior-level role as Operations Executive, Cataloging Manager, MIS Executive, or Senior Associate.

Catalog Operations Executive & Team Lead - ShopDeck - Bengaluru

(2025-01)

• Lead a 15-member Catalog Operations team, overseeing daily workflows, performance tracking, and workload distribution across multiple e-commerce product categories.
• Manage end-to-end catalog operations for multiple high-priority categories, covering listing accuracy, product hygiene, attribute completeness, and category health monitoring.
• Prepare and maintain MIS reports and dashboards to track team productivity, error trends, and category health, enabling data-driven decisions for leadership.
• Optimized product titles, descriptions, bullet points, and attributes following SEO best practices, achieving a 30% reduction in listing errors and improved search discoverability.
• Maintained 98%+ listing accuracy across high-volume product pages through structured catalog audits and quality checks.
• Used CRM tools to track seller queries, escalations, and resolution timelines, ensuring timely closure and stakeholder satisfaction.
• Designed and delivered onboarding and role-clarity training for new team members, reducing ramp-up time and ensuring SOP alignment.
• Used calendar blocking and structured scheduling to manage daily audits, team check-ins, and cross-functional meetings, improving on-time delivery of catalog SLAs.
• Collaborated with marketing, merchandising, onboarding, and tech teams to ensure catalog readiness and product visibility ahead of campaign launches.
• Performed structured data enrichment and attribute standardization for new and existing SKUs, ensuring catalog consistency and platform compliance.
• Utilized AI tools (Claude, ChatGPT) and Advanced Excel to automate cataloging tasks, accelerate content generation, and maintain efficient data pipelines.
• Managed bulk uploads and catalog updates via templates and dashboards, ensuring timely go-live of new products.

Content Operations Associate - Justdial - Kolkata

(2021-04 - 2025-01)

• Validated and created 1,000+ business profiles monthly on the Justdial platform dashboard, maintaining strict adherence to quality guidelines.
• Sourced and compiled contact data (phone, email, address) from multiple sources, ensuring accuracy and integrity of business information, with CRM-based tracking of follow-ups.
• Maintained comprehensive MIS databases for hospitals, spas, restaurants, and hotels using Excel, achieving a consistent 99% data accuracy rate.
• Used mail merge for bulk client communication and outreach, improving turnaround time on data verification requests.
• Applied Advanced Excel functions (VLOOKUP, PivotTables, Conditional Formatting) to manage large datasets and conducted regular audits to uphold data integrity.

Associate – Catalog Operations - Netscribes India Pvt Ltd - Kolkata

(2019-07 - 2021-04)

• Generated product catalogs by verifying SKU mapping from clients and creating accurate titles, attributes, and product descriptions for e-commerce listings.
• Conducted online research across marketplaces and brand websites to produce detailed, enriched product descriptions.
• Contributed to the Noon AI Backfill project, enhancing 10,000+ product records through thorough secondary research from diverse online sources.

B.Com (Hons) - Accounting & Finance - Umeschandra College (2018)