Lead Technical Analyst - SITA - Gurgaon
(2024-09 - 2026-06)
- Created technical solutions by analyzing business requirements to fulfill customer needs.
- Conducted detailed analysis of existing systems, identifying opportunities for enhancements.
- Optimized program efficiency and accuracy by modifying code logic.
- Coordinated with project managers to maintain compliance with development timelines and standards.
- Produced technical documentation, including process flow diagrams and functional specifications.
Analytics Development Specialist/Technical Consultant - Amdocs - Gurgaon
(2020-05 - 2023-09)
- Spearheaded digital transformation initiatives, leveraging AI and data-driven insights to optimize workflows and improve operational efficiency.
- Proposed and implemented program-level initiatives aligned with strategic business goals and objectives.
- Led change management efforts, ensuring seamless transitions and adapting to evolving project needs and market demands.
- Conducted thorough risk assessments and implemented effective mitigation strategies to ensure project stability and success.
- Utilized Agile and hybrid methodologies to deliver flexible and efficient project outcomes, maximizing value for clients.
- Managed team performance through regular feedback and coaching, identifying and developing future leaders within the organization.
- Collaborated with stakeholders to validate requirements and ensure alignment with industry best practices and standards.
- Upgraded legacy Kenan to FX 6.0 for TPG Australia, resulting in improved system performance and reliability.
- Collaborated with clients to analyze and reproduce issues in internal environments, facilitating communication with R&D to clarify issues and recommend solutions.
- Approved all bug fixes reported to R&D, including code checking, debugging, and root cause analysis to ensure timely and effective resolutions.
- Specialized in Invoice Generation (BIP, IGEN), Rating (CAP, MCAP), Middleware (Tuxedo), Database (Oracle), Reporting (JNL) and CSR GUIs (CSM and CC).
- Working on porting our billing solution to the cloud (AWS) using Kubernetes.
- Collaborated with the customer on cloud and on-prem deployments to develop new features and address issues.
- Participated in design review of new Amdocs Optima product versions and provided training for new team members.
- Working as a third level support specialist for Kenan/Optima for all APAC customers.
- Managed multiple tasks under tight deadlines while ensuring stringent quality control.
- Analyzed customer requirements to identify optimal technology solutions.
- Provided technical guidance for development projects and new technology implementations.
- Developed comprehensive technical documentation for software systems.
- Led user acceptance testing activities prior to deployment in production environments.
- Identified opportunities to enhance system performance, scalability, and reliability.
Technical Consultant - COLT - Gurgaon
(2018-12 - 2020-04)
- Managed multiple tasks under tight deadlines while ensuring stringent quality control.
- Analyzed customer requirements to identify optimal technology solutions.
- Provided technical guidance for development projects and new technology implementations.
- Developed comprehensive technical documentation for software systems.
- Led user acceptance testing activities prior to deployment in production environments.
- Identified opportunities to enhance system performance, scalability, and reliability.
Package Solution Consultant - IBM - Gurgaon
(2016-12 - 2018-04)
- Created PL and SQL programs to generate custom reports and automate tasks.
- Analysed current business processes to identify opportunities for improvement.
- Developed functional designs for customizations, extensions, and interfaces based on customer requirements.
- Prepared user documentation and delivered post-implementation support services to clients.
IT Analyst - TCS - Gurgaon
(2014-11 - 2016-12)
- Developed comprehensive technical specifications for software applications.
- Supported deployment of new systems and services within production environment.
- Facilitated end-user support by troubleshooting application issues.
Software Engineer - Diksha Technologies - Bengaluru
(2011-08 - 2014-09)
- Analyzed user requirements to develop software solutions and create technical specifications that addressed user needs.
- Coordinated with quality assurance teams to ensure thorough testing and compliance with all criteria.
- Provided technical support and troubleshooting assistance for applications, resolving issues to enhance user experience.
