Abhishek

Dedicated and detail-oriented professional with 3+ years of experience in Product Listing, Quality Assurance (QA), and Customer/Driver Support across e-commerce platforms including Amazon, eBay, Poshmark, and Mercari. Seeking an opportunity to apply analytical, customer service, and e-commerce skills to contribute to organizational success and deliver high-quality results.

Customer/Driver Support Associate - Amazon SDS - India / Supporting: IN, JP, NA Regions

(2022-08 - 2026-01)

• Delivered end-to-end customer support via Chat, Email, and Phone, ensuring accurate and timely resolution.
• Handled customer and driver escalations, providing quick issue analysis and high-quality case resolution.
• Assisted delivery associates and drivers with logistics issues such as routing errors, package delays, station hold problems, and delivery confirmations.
• Managed customer concerns related to refunds, replacements, payment issues, account queries, and order tracking.
• Maintained high performance across Quality, AHT, Productivity, and SLA compliance.
• Used multiple Amazon internal tools for ticket management, case documentation, and process workflows.
• Worked closely with internal teams to resolve complex or priority cases and improve overall customer experience.
• Demonstrated strong communication skills by handling multi-region support (India, Japan, North America, Australia) with cultural adaptability.
• Escalated critical cases to appropriate departments while ensuring seamless follow-up and closure.
• Ensured strict adherence to Amazon SOPs, data privacy, and compliance guidelines.

QA & E-commerce Associate I - Hammoq Infosystem Pvt. Ltd.

(2021-12 - 2022-07)

• Created, optimized, and managed product listings for multiple e-commerce marketplaces including eBay, Poshmark, Mercari, etc.
• Performed detailed Quality Assurance (QA) audits on product listings to ensure accuracy in titles, descriptions, pricing, categories, image quality, and SEO compliance.
• Handled direct client calls with US-based clients to discuss listing requirements, clarify expectations, and provide regular project updates.
• Collaborated with clients to resolve listing-related issues and implement improvements that enhanced product visibility and sales performance.
• Ensured complete SOP compliance within the team and maintained marketplace-specific listing standards.
• Provided feedback and training to team members to reduce errors and improve listing accuracy.
• Assisted in updating and maintaining internal SOP documentation for smoother workflow and improved efficiency.
• Managed listing corrections, reworks, and daily QA targets while maintaining strong productivity metrics.
• Prepared reports on daily output, QA findings, error trends, and process improvement recommendations.

BBA - Devi Ahilya vishwavidhalaya