Abhishek K

Dynamic Store Manager with a proven track record at MIA BY TANISHQ, excelling in customer service management and team development. Achieved significant sales growth through innovative merchandising and effective employee training, while fostering a positive work environment. Skilled in inventory management and strategic thinking, driving profitability and enhancing customer satisfaction.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills.

Enthusiastic about creating positive shopping experience and optimizing store performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Store Manager - MIA BY TANISHQ - Bengaluru, India

(2024-06)

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Approved regular payroll submissions for employees.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.

Retail Sales Officer - TANEIRA - Bengaluru, India

(2022-03 - 2024-06)

• Boosted customer satisfaction with personalized assistance, enhancing brand loyalty.
• Increased sales by developing and maintaining strong customer relationships.
• Trained new employees on sales techniques and product knowledge for better performance and team cohesion.
• Developed extensive product knowledge through regular training sessions, enabling the ability to answer customer inquiries confidently.
• Managed inventory to ensure optimal stock levels, resulting in improved product availability.
• Provided excellent after-sales support, fostering long-lasting relationships with customers.
• Maintained company's visual merchandise standards through general housekeeping and planograms.
• Managed day-to-day staffing and handled scheduling for all store employees.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sales Officer - WESTSIDE, ORION MALL

(2019-12 - 2020-11)

• Enhanced customer satisfaction with timely follow-ups and personalized service.
• Responded to customer needs by answering questions and providing detailed information about [Product or Service].
• Cultivated strong relationships, establishing trust and loyalty among customers.
• Boosted sales performance by identifying and targeting high-potential leads.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Built relationships with customers and community to establish long-term business growth.
• Leading the team from front by motivating, and driving to achieve big numbers.
• Supervised, trained and mentored staff of [30], resulting in consistent team achievement.
• Recommended and implemented strategic initiatives targeting new business to increase sales [27]%.