Abhishek Kumar

Experienced professional with a background in business process operations, customer service, insurance, quality auditing and network operations. Possesses over five years of experience with TCS operations, beginning as an off-roll employee and subsequently transitioning to an on-roll position. Skilled in customer communication, process handling, quality monitoring, documentation and troubleshooting.

Customer Relations Executive at TRADEX (2024-08 – Present)

• Explain company products and services to prospective clients and address their queries.
• Assist clients with trading account creation and onboarding processes.
• Support timely resolution of customer issues and maintain effective client relationships.

Networking Engineer (L1.5) at Airtel (2023-02 – 2024-05)

• Worked on the M2M project supporting Pan-India customers and SIM/network connectivity.
• Performed troubleshooting, testing and issue analysis based on customer requirements.
• Coordinated with customers and prepared operational and service status reports.

Business Process Operations at TCS (2017-02 – 2022-12)

• Off-Roll / Third-Party Payroll (Futurz): February 2017 – December 2017 — Worked in the Insurance Distribution process, handling customer requirements, queries and health insurance products.
• On-Roll / TCS Payroll: October 2018 – December 2022 — Worked across telesales, quality audit and claims examination processes.
• Handled sales processes for credit cards, personal loans and extended warranties.
• Worked as an Audit Examiner, monitoring calls and providing feedback and training.
• Worked on the Transamerica project as a Claims Examiner, verifying customer information for insurance claim processing.

Bachelor of Computer Applications in Computer Applications – D.K. College, Bihar (2015)

Higher Secondary in Accounting – Dum Dum Airport Hindi School, West Bengal (2012)

Matriculation – Dum Dum Airport Hindi High School, West Bengal (2010)