Abhishek Kumar

Branch Banking professional with 9+ years of experience in branch operations, CASA & retail liabilities, customer onboarding, and KYC/AML compliance. Proven expertise in end-to-end account lifecycle management, transaction processing, audit support, and regulatory adherence as per RBI guidelines. Strong track record of supporting branch productivity, service excellence, and operational risk controls while supporting business and compliance objectives.

Branch Development Manager – Branch Banking - City Union Bank - New Delhi

(2026-03)

• Managed branch operations support while ensuring accuracy, risk control, and process adherence.
• Handled customer escalations and resolved service-related issues efficiently to maintain service quality standards.
• Increased customer engagement through field visits, business networking, and local marketing activities.

Area Business Manager – Business Correspondent Operations - i25 Outreach Private Ltd. (Contract) - Patna

(2025-07 - 2025-10)

• Led a team of 8–9 members to drive the expansion of Business Correspondent (BC) Centres across Bihar and Jharkhand under the Financial Inclusion program.
• Oversaw the setup and launch of BC centres, ensuring structured processes and compliance with internal SOPs and partner bank policies.
• Managed day-to-day operational processes at BC centres, ensuring efficient service delivery, smooth workflow, and adherence to internal procedures.

Officer – National Distribution - DBS Bank India Ltd. - Bhopal

(2021-09 - 2025-03)

• Managed end-to-end branch operations, ensuring smooth service delivery in line with RBI guidelines and internal policies.
• Supported CASA and retail banking services, handling account servicing, customer requests, and operational workflows.
• Conducted transaction monitoring reviews to identify suspicious activities and performed quality reviews of Suspicious Transaction Reports (STRs), ensuring accuracy, regulatory compliance, and timely escalation.
• Ensured customer risk classification through KYC, CDD, and EDD reviews as part of the bank's AML framework.
• Supported internal and external audits, responding to audit observations and transaction-level queries.
• Worked closely with the Branch Manager to support branch productivity, service quality, and compliance metrics.

Clerk – Branch Banking - Lakshmi Vilas Bank (Merged with DBS Bank India Ltd.) - Noida, Delhi & Bhopal

(2016-05 - 2021-08)

• Managed end-to-end account opening and KYC verification in compliance with regulatory standards, along with servicing CASA and retail liability products such as Savings Accounts, Current Accounts, RD, and FD.
• Executed cash operations and teller functions, ensuring daily balancing and vault accuracy.
• Processed customer transactions including NEFT, RTGS, and Demand Drafts with high accuracy.
• Supported gold loan processing and mutual fund investments at branch level.
• Managed CTS inward and outward clearing, ATM cash loading, and locker operations.
• Addressed customer needs, resolved service issues, and delivered appropriate banking solutions to improve customer satisfaction.

Customer Service Representative - SVC Bank - Faridabad

(2015-05 - 2015-12)

• Managed front-desk customer servicing and branch support activities.
• Handled teller cash transactions including deposits, withdrawals, and verification.
• Assisted in customer servicing, documentation verification, and grievance resolution.
• Maintained strong customer relationships through prompt resolution and support.

MBA - HR & Finance - Swami Vivekanand Subharti University (2023)

B.Sc (Hons.) - Physics - University of Delhi (2011)