Food and Beverage Supervisor at MSC Cruises (2023-08 – Present)
•Responsible for overseeing food and beverage operations across multiple outlets ensuring company standards compliance, food safety, and guest satisfaction.
- Responsible to check food and Beverages served in 8 outlets as per company standards
- To check all the food storage temperature, the thermometer calibration and also various chemicals used in cleaning the entire outlets
- To check all log books as per maintained
- To handle guest complaints and service recovery in terms of Inconvenience
- Responsible to check all safety equipment used in Operations
- Check for staffing requirements wherever required or any hirings
- Daily briefing of staff and trainings whenever required
Lounge Operational Manager at Flyblade India (2019-03 – 2023-05)
•Managed lounge operations, staff training, inventory management, and guest satisfaction initiatives.
- Take staff briefings to know their guest arrivals and also their status with their preferences, Likes and Dislikes if any
- Ensure all staff is trained to deliver a guest focused service
- Lead, motivate, train, develop and direct a team to maximize efficiency in guest service
- Create an environment where constant improvement is actively encouraged and recognized
- PowerPoint presentation for staff training or in operational meetings
- To maintain all C.C.G inventory reports that is (Cutlery, Crockery, Glassware)
- To excel staff duty roaster and also to maintain necessary excel reports
- Work with a team to maximize guest satisfaction
- Implement staff recognition and reward based on customer feedback
- Meet the guest regularly to discuss progress and activities in the lounge and record minutes and actions
Restaurant and Bar Manager at Ramada Hotel (Wyndham Group) (2016-01 – 2019-02)
•Managed restaurant and bar operations with focus on menu expertise, staff scheduling, and staffing planning.
- Be conversant with all items on the menu, emphasize on up-selling
- Preparing Duty Roaster for Staff on a weekly basis
- Plans for future staffing needs with the senior Restaurant Manager
- Planning of menu engineering with a senior Restaurant Manager
Food and Beverage Team Leader at Holiday Inn Hotel (IHG Group) (2014-03 – 2015-11)
•Food and beverage service teams ensuring standards compliance and guest satisfaction.
- Preparing Duty roaster for staff on a weekly basis
- Ensures the food and Beverage served to the guest are as per hotel Standards and also all necessary SOP'S is followed
- Take staff briefings to know their guest arrivals and also their status with their preferences, Likes and Dislikes if any
Food and Beverage Waiter at Sahara Star Hotel (Sahara Group) (2008-06 – 2014-02)
•Provided excellent food and beverage service to guests with focus on customer satisfaction and menu knowledge.
- Taking guest orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons to guest
- Providing excellent service to ensure satisfaction
