Area Collection Manager
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Results-oriented Collection Manager with 16+ years of expertise in credit risk management, debt recovery, vendor oversight, and portfolio optimization for top banking and telecom organizations. Proven success in improving resolution rates, reducing attrition, enhancing field efficiency, and aligning operations with compliance requirements. Recognized leader skilled in strategic planning, people management, and process automation to drive performance improvement and cost efficiency.
IDFC First Bank Limited – Collection Manager, Surat/Vadodara/Ahmedabad | Nov 2024 – Jul 2025
Paytm (One97 Communications Limited) – Customer Service Lead (Collections Support), Pan India (Remote) Nov 2023 – Sept 2024
HDFC Bank Limited – Collection Manager, Surat | Oct 2017 – Oct 2023
Vodafone India Services Pvt. Ltd – Team Leader, CSBO, Ahmedabad | Mar 2015 – Oct 2017
Progressive Corporate Pvt. Ltd & Azure Knowledge Corporation (Vodafone Associate), Ahmedabad | Jun 2008 – Mar 2015
Bachelor in Arts from Indira Gandhi National open University
