Senior Director Program and Delivery Management
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24+ years, 400+ successfully delivered projects, multi-million-dollar project executions, large-scale software product development, and implementations mark my career path. I have played a pivotal role in ensuring customer expectations and stringent SLAs’ are met on all on-site and offshore consulting engagements. I have consistently remained responsible for leading programs with a keen focus on developing, maintaining, and governing the architecture across the enterprise enabling enterprise efficiency, business growth, and operational excellence.
I have been credited for seamlessly transitioning into the Agile / Waterfall framework across projects.
Top Line Revenue from Delivery BU perspective (~ 40 Cr Annually)
Responsible (Quarterly Target - KPI/Goals) for Realizing from anywhere between ~8 Cr per Qr till ~10 Cr per Qr
Monthly Target to be which was between a min of 50L – Max of 2.6 Cr
Top Revenue generating Team across all Delivery teams (total of 6) for last 4 quarters
Have multiple accolades in terms of “Performing” Manager and “Team” Manager for last 3 Quarters
Have been rated the Best Manager (score of 9.38 out of 10) across the entire Support and Delivery BU for the entire FY 22-23
Hiring, Training, Up-skilling, and Managing a team from scratch to a total of 14-20 in a span of 4 months for a Single Voice and SMS Platform
Team’s Yearly Appraisal, 360 feedback, Quarterly Coaching Conversations
Lead and manage a high-performing team of delivery, implementation, Platform Delivery, Operations, Revenue, and Directors providing mentorship and guidance to ensure their professional growth.
Develop and implement strategies to drive revenue growth, optimize operational efficiency, and enhance overall customer satisfaction.
Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to align delivery processes with business objectives.
Continuously evaluate and improve delivery methodologies, processes, and tools to enhance operational efficiency and delivery excellence.
Conduct regular performance reviews, identify skill gaps, and implement training and development programs to enhance the capabilities of the delivery team.
Collaborate with the finance team to develop and manage budgets, forecast revenue, and monitor financial performance.
To centralize information and deliver it to the right stakeholders. It is to ensure that the management makes informed and timely decisions for the success of the project.
