Abhishek Soni

I bring ~9 years of hands-on experience in Field Service Management. Over the years, I've worked on implementing and improving FSM solutions to make field operations smoother and more efficient. I'm known for solving problems quickly, supporting teams in achieving their goals, and helping organizations improve customer satisfaction through better service delivery.

FSM Implementer - EvoraIT Solutions

(2020-01)

• Designed and implemented complex multi-platform integrations involving SAP, ServiceNow, SnapLogic, Data Lake, and Snowflake.
• Enhanced Dynamic Scheduling by: Reordering and optimizing rules to improve scheduling efficiency.
• Implementing nightly optimization logic tailored for different countries with varied time zones and rule sets.
• Building custom rules and a rule evaluation solution that displays violations during drag-and-drop task assignments, requiring user acceptance before proceeding.
• Delivered an appointment booking interface for third-party customer portals, leveraging OOB Appointment Booking APIs and custom interface design.
• Designed a delta-based inbound interface to handle partial updates, reducing data load and improving system performance in multi-platform integrations (SAP, ServiceNow, SnapLogic, Data Lake, Snowflake).
• Led case study to migrate US FSM systems from legacy Click Software FSE to ServiceNow FSM, ensuring business continuity before SAP readiness.
• Acted as a solution advisor, analyzing business requirements, providing high-level solution design for complex requirements, and guiding the development team.
• Conducted code and design reviews, ensuring alignment with best practices and scalable architectures.
• Partnered with customers through requirement gathering, technical workshops, and demos, ensuring alignment between technical solutions and business objectives.
• Strong communication and stakeholder management skills – responsible for customer-facing discussions, onsite communications, and showcasing FSM demos.

FSM Developer/ Admin - Tata Consultancy Services

(2017-01 - 2020-12)

• Worked on the on-premises versions (v8.1, v8.3) of Click software.
• Enhanced the existing functionality and customizations.
• Constructing and maintaining the administration tool.
• Worked and coordinated with various vendors for a smooth handover of the complete system.
• Developed modules in C#, S#, Asp.NET, JavaScript, Silver Light for Click Schedule, and Click Mobile as per the client's requirements.
• Mentored the operation and maintenance team, and trained the development team for upcoming customizations.

B.Tech - ECE - JECRC UDML (2012-06 - 2016-06)

12th - GOVERDHAN SEN. SEC. SCHOOL (2011-06 - 2012-06)

10th - GOVT SECONDARY SCHOOL (2008-06 - 2009-06)