Abhishek Syal

Motivated and detail-oriented Customer Service and Logistics professional with experience in customer support, intermodal operations, and third-party logistics (3PL). Skilled in communication, client handling, data management, shipment coordination, and operational support in fast-paced work environments. Adept at resolving customer concerns, maintaining workflow efficiency, and collaborating with teams to achieve organizational goals.

Seeking an opportunity to contribute professional skills while continuing to grow technically and professionally.

Customer Service Representative (CSR – Intermodal / 3PL) - OUT PRO-FORM Logistic Pvt. Ltd. - Mohali

(2025-05 - 2026-05)

• Managed customer support operations related to intermodal transportation and third-party logistics services.
• Coordinated with clients, carriers, and internal departments to ensure smooth shipment movement and issue resolution.
• Maintained shipment records, schedules, and operational documentation accurately.
• Tracked shipments and updated customers regarding transportation status and delays.
• Handled logistics reporting, data entry, and operational records using MS Excel.
• Worked collaboratively with team members to improve workflow efficiency and customer satisfaction.

Customer Service Associate - Teleperformance - Mohali

(2023-10 - 2024-12)

• Delivered high-quality customer support through calls and client interactions.
• Resolved customer inquiries and complaints effectively while maintaining service standards.
• Demonstrated strong communication and problem-solving skills in a target-driven environment.
• Maintained customer records and updated service-related information accurately.
• Collaborated with team members and supervisors to improve customer experience and productivity.
• Adapted efficiently to changing processes and customer service requirements.

Bachelor of Business Administration (BBA) - Panjab University, Chandigarh (2019 - 2022)

Senior Secondary Examination - CBSE Board (2018 - 2019)

Higher Secondary Examination - CBSE Board (2016 - 2017)