Senior Manager working as ServiceNow Architect and Custom Application Product Owner
Experience
Extensive experience as a ServiceNow Architect | Technical Manager, leading ServiceNow Custom Application implementations
ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD)
10+ years of overall experience with strong expertise in IT Service Management (ITSM), Now Mobile, Service Portal, CSM and Dashboards & Reports along with ServiceNow platform capabilities
Proven experience in designing and implementing solutions using various ServiceNow components
Product owner of Custom Application, initiated usage of Performance Analytics (PA) reports in the dashboard
Managing data upload through Import Sets, Transform Maps, and Data Sources
Deep understanding of ITIL framework and best practices, and the ability to align ServiceNow solutions with ITIL principles.
Experience in ServiceNow Integration, using REST API and MID Server
Proficiency in JavaScript, HTML, CSS, and other web technologies
Initiated and Streamlined email notification matrix
Demonstrated ability to lead technical teams of size 30+ resources, collaborate with stakeholders, and drive successful project outcomes.
Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues
Strong communication and presentation skills, with the ability to convey technical concepts to non-technical audiences
Collaborate with cross-functional teams to build and execute development plans
Demonstrated commitment to continuous learning and professional development
Monitor solution delivery from initiation through delivery and hyper-care period
Maintain ServiceNow governance processes, development standards, and best practices for the Organization
Education
2012 Bachelor of Technology: Computer Science Engineering
