Abhishek Yadav

Results-driven Food & Beverage professional with over 3 years of experience in luxury hotel operations across India and Saudi Arabia, including premium properties such as Al Ahsa Intercontinental, Carlton Al Moaibed Hotel, and DoubleTree by Hilton Jaipur Amer. Proven expertise in delivering high-quality fine dining, buffet, and banquet service in accordance with international hospitality standards. Strong knowledge of POS systems, Opera PMS, guest service operations, and HACCP food safety compliance.

Demonstrated ability to manage guest interactions professionally, resolve complaints efficiently, and ensure consistent customer satisfaction in fast-paced environments. Experienced in supporting VIP services, corporate events, and large-scale banquet operations with strong coordination between kitchen and service teams. Skilled in upselling techniques, menu knowledge, and personalized guest engagement to enhance revenue and dining experience.

Committed to operational excellence, service quality, and delivering memorable guest experiences in premium hotel settings.

F&B ASSOCIATE - Al Ahsa Intercontinental - Saudi Arabia

(2024-09)

5 STAR property

F&B ASSOCIATE - Carlton Al Moaibed Hotel - Saudi Arabia

(2023-09 - 2024-07)

INDUSTRIAL TRAINING INTERN - DoubleTree by Hilton, Jaipur - Jaipur, India

(2022-11 - 2023-07)

Departments Covered During Training: F&B Department, Housekeeping, Kitchen Operations, Front Office

• Delivered high-quality food and beverage service in accordance with InterContinental brand standards and luxury hospitality procedures.
• Operated POS systems for order processing, billing, cash handling, and daily transaction reconciliation with accuracy.
• Handled guest complaints and special requests professionally, ensuring prompt resolution and improved guest satisfaction.
• Coordinated with kitchen, bar, and stewarding teams to ensure timely order delivery and smooth restaurant operations.
• Maintained HACCP food safety standards, sanitation procedures, and hygiene protocols in dining and service areas.
• Assisted in organizing and executing VIP events, private dining functions, and banquet service operations.
• Trained and guided junior staff on grooming standards, table setup, menu presentation, and customer service techniques.
• Promoted menu specials and beverage pairings through upselling techniques to support revenue growth and guest experience.
• Provided professional fine dining and buffet service in a fast-paced hospitality environment with high guest traffic.
• Prepared restaurant dining areas, buffet stations, and banquet halls according to operational and presentation standards.
• Ensured compliance with food hygiene regulations, sanitation policies, and workplace safety procedures at all times.
• Assisted in planning and executing corporate meetings, conferences, and banquet events with efficient service coordination.
• Maintained accurate guest preference records and customer feedback information using CRM systems.
• Recommended food items, beverages, and promotional offers to guests to increase upselling and overall sales revenue.
• Collaborated with chefs and service teams to ensure accurate order preparation and timely food delivery.
• Responded to guest inquiries, resolved service-related concerns, and maintained high levels of customer satisfaction.
• Assisted housekeeping operations including room cleaning, linen management, room inspections, and guestroom sanitation procedures.
• Followed MSDS guidelines and safe chemical handling practices while maintaining eco-friendly housekeeping standards.
• Supported kitchen operations by assisting chefs with food preparation, mise en place, and ingredient handling activities.
• Assisted front office staff with guest check-in, check-out, reservation handling, and customer service activities using Opera PMS.
• Supported concierge services by assisting guests with inquiries, requests, and complaint resolution procedures.
• Participated in restaurant service operations including table setup, tray service, banquet preparation, and beverage handling.
• Attended departmental briefings and coordinated with multiple hotel departments to support daily hospitality operations.

Bachelor's - Hotel Management - Noida International University (2024)

Diploma - Hotel Management - ASMS – Asian School of Media Studies (2024)