Abid Shaikh

Dedicated and result-oriented Retail Footwear Professional with 8 years of hands-on experience in store operations, customer service, and inventory management. Proven expertise in managing peak-hour store traffic, maintaining zero-bounce rates, and effectively resolving customer grievances. Skilled in floor walking, team handling, loss prevention, and maintaining daily sales reports using basic MS Excel.

Assistant Store Manager / Floor Manager - Shalimar Shoe Mart - Bhiwandi, Maharashtra

(2018-01)

• Floor Leadership: Supervise floor operations during peak hours to ensure every customer receives prompt service from the sales team.
• Customer Retention & Bounce Control: Personally attend to undecided or exit-bound customers, understand their requirements, and suggest suitable alternative footwear.
• Inventory Management: Conduct daily stock audits, reconcile physical stock with system closing figures, and coordinate stock transfers with nearby outlets as required.
• Loss Prevention: Maintain constant floor vigilance to prevent internal and external inventory shrinkage while ensuring strict compliance with company policies.
• Grievance Redressal: Handle customer returns, exchanges, and product complaints calmly and professionally in accordance with store policies.
• Cash & Administrative Operations: Manage cash counter reconciliation, track cash flow discrepancies, and maintain Daily Sales Reports (DSR) using MS Excel.

Secondary School Certificate - Maharashtra State Board