Abin Johnson

Proficient in customer service with a track record of success in high-pressure environments. Achieved a 90% resolution rate for customer complaints and maintained a 95% customer satisfaction score each month. Instrumental in driving sales growth of 30% and 35% during fiscal years 2017-18 and 2018-19, respectively.

Professional management professional with robust experience in leading agency operations and driving client satisfaction. Known for fostering collaborative team environments and delivering impactful results. Reliable and adaptable, with expertise in strategic planning and resource management.

Agency Manager - Icici Prudential Life Insurance Company Limited - Kochi

(2025-05 - 2026-05)

• Led team to achieve sales targets through strategic planning and performance monitoring.
• Developed training programs that improved agent productivity and elevated service quality.
• Implemented process improvements that increased operational efficiency across departments.
• Analyzed market trends to inform product development and marketing strategies.
• Streamlined recruitment processes to improve candidate experience and decrease time-to-hire.
• Developed and implemented targeted sourcing strategies to attract diverse talent pools.
• Conducted training sessions for junior recruiters on best practices in talent acquisition to strengthen team's effectiveness.
• Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.

Customer Support Specialist - Maheshwari electronics and cable TV pvt ltd - Kochi

(2021-01 - 2024-03)

• Managed a high volume of customer interactions, maintaining professionalism and courtesy in all communications.
• Resolved customer queries over phone and by email.
• Scheduled new product deliveries.
• Specialised in company policies, procedures, and products to deliver precise information

BUSINESS ADMINISTRATOR - Maheswari Electronics and Cable T V Pvt. Ltd.

(2016-06 - 2019-03)

• Efficiently coordinated office activities to ensure compliance with company policies
• Supervised administrative staff, effectively delegating responsibilities for optimal performance
• Managed all forms of communication, including phone calls and correspondence
• Maintained and updated records and databases with accuracy
• Monitored office supply inventory and initiated orders when needed
• Prepared and delivered timely reports, presentations, and proposals as required
• Offered assistance to colleagues as necessary

INTERNATIONAL ACCOUNTS: SAP, VAT, TALLY, QB - International Academy (2020-01)

BACHELOR'S OF COMMERCE - SIENA College of Professional Studies (2016-01)

12th GRADE - E.M.G.H.S.S Fort Kochi (2013-01)

10th GRADE - E.M.G.H.S.S Fort Kochi (2011-01)