Abinash Mishra

Dedicated and results-driven professional with over a decade of comprehensive experience in team leadership, operations management, and client relations. Highly motivated to leverage expertise in strategic planning and process optimization to drive organizational success and professional growth within a dynamic environment.

Senior Executive at Wipro (WFM) (2021-07 – 2026-03)

Led operations for Property & Casualty Insurance process and various Lines of Business

• Led operations for the (Property & Casualty Insurance) process and various Lines of Business (LOBs). Commercial Line & Personal Line.
• Trained in multiple LOBs, Like Endorsements and Such as BA, GL, BOP, MPA, WC as well as New Business setup, Mid-Market, Inland Marine, and Humane Service for Underwriter.
• Maintained SLA and TAT while achieving production targets consistently.
• Provided support and training to team members to boost efficiency and quality.

Process Specialist at Cognizant Technologies Solution India Pvt Ltd (2020-09 – 2021-07)

Specialist in US Property & Casualty Insurance processes and multiple Lines of Business

• Trained in multiple LOBs, Endorsement (Change Request) in Following Policy MPA, BOP, BA, GL, WC. Which Impact Premium Bearing Non-Bearing. Also in New Business setup, MidMarket, Inland Marine, and Humane Service.
• Analysed trends within the US Property & Casualty Insurance account to identify improvement areas and optimize processes.
• Maintained SLA and TAT while achieving production targets consistently.
• Provided support and training to team members to boost efficiency and quality.
• Delivered accurate reporting to senior management while fostering team growth and skill enhancement.

Process Developer at Genpact India Pvt Ltd (2019-05 – 2020-08)

Managed Short-Term Disability Insurance processes with focus on quality and compliance

• Managed Short-Term Disability Insurance processes, consistently achieving 100% production quality and adherence to SLA and TAT standards.
• Provided comprehensive training to new team members and supported ongoing production and quality assurance efforts.

Business Development Officer at Investor Clinic (2018-12 – 2019-04)

Drove business growth through strategic client engagement and revenue generation

• Drove business growth through strategic client engagement and revenue generation initiatives.
• Established and maintained long-lasting client relationships to ensure sustained success.

Senior Executive at Concentrix Daksh India Pvt Ltd (2009-10 – 2018-12)

Led operations for Harleysville Property & Casualty Insurance process and various Lines of Business

• Led operations for the Harleysville (Property & Casualty Insurance) process and various Lines of Business (LOBs).
• Trained in multiple LOBs, including New Business setup, Mid-Market, Inland Marine, and Humane Service. Endorsement Which Impact Premium Bearing Non-Bearing, Premium Audits request by Insured or Insurance Provider Company at the time of renewal or nonrenewal.
• Maintained SLA and TAT while achieving production targets consistently.
• Provided support and training to team members to boost efficiency and quality.

Bachelor of Computer Applications in Computer Applications – IGNOU (2009)

10+2 in Science – Ranchi Board (2003)

10th – Bihar Board (2001)